What Media Helps, What Media Hurts: A Mixed Methods Survey Study of Coping with COVID-19 Using the Media Repertoire Framework and the Appraisal Theory of Stress (Preprint)

Pahayahay, Amber; Khalili-Mahani, Najmeh

doi:10.2196/preprints.20186

Cited by 8 publications

(3 citation statements)

References 38 publications

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“…Social media allows citizens to search and share information, as a coping strategy with an unexpected situation and increase the sense of social connection. Through social media, people usually share news and their own experiences, providing relationship maintenance, entertainment, and companionship (Chen et al, 2020; Farooq, Laato, & Najmul Islam, 2020; Gupta et al, 2020; Pahayahay & Khalili‐Mahani, 2020). Second, information dissemination on social media helps users to make informed decisions and can provide online psychological counseling (Ni et al, 2020).…”

Section: Icts Data As Scientific Evidence For Crisis Management and Cmentioning

confidence: 99%

“…Despite this potential use of social media, most official health entities often use social media as a channel for dissemination rather than looking for citizen engagement (Chen et al, 2020). This contributes for a passive use of social media platforms, not contributing for a sense of social connection and increasing stress, particularly among those with deprived mental health (Bavel et al, 2020; Pahayahay & Khalili‐Mahani, 2020). On another side, in a Canadian and American sample, older women with mental health complaints reported to avoid news about COVID‐19 (Pahayahay & Khalili‐Mahani, 2020).…”

Section: Icts Data As Scientific Evidence For Crisis Management and Cmentioning

confidence: 99%

“…Information overload does not allow people to process all informational inputs and weakens communication effectiveness. Moreover, many people also used social media to stay socially connected while in quarantine, particularly women, and to stay informed and gain a sense of control while facing an unknown threat (Pahayahay & Khalili‐Mahani, 2020). In a sample of Wuhan residents undergoing confinement, 37.16% of them spent two or more hours per day looking for COVID‐19 news via social media.…”

Section: Icts Data As Scientific Evidence For Crisis Management and Cmentioning

confidence: 99%

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Striving for crisis resolution or crisis resilience? The crisis layers and thresholds model and Information and Communication Technology‐mediated social sensing for evidence‐based crisis management and communication

Gaspar

Domingos²,

Brito³

et al. 2020

Human Behav and Emerg Tech

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Do crisis evolve linearly through sequential one‐directional stages that end with their resolution? Or are crisis, a set of nonlinear events with somewhat a chaotic nature, better represented as multilayer relapse cycles, that is, a series of dynamic processes and templates that evolve at different levels of analysis and can either go forward—achievement—or go back—relapses? Moreover, should crisis always move forward to reach their resolution or should we strive to achieve social systems resilience, grounded on learning and adaptation processes, that is, moving forward and backwards, until achieving it? To argument in favor of achieving crisis resilience, we propose a theoretical model—the crisis layers and thresholds (CLT) model grounded on the following assumptions: (a) individuals' evaluations and responses should be the basis/core of crisis management and crisis communication activities; (b) different concurrent psychosocial and organizational processes occur at different levels of analysis of a crisis, from a microindividual level to a macro organization level; and (c) rather than striving for crisis resolution, we should strive for crisis resilience, preparing the social system for current and future emerging risks and crisis. To implement effective evidence‐based crisis management and crisis communication in line with such assumptions, we also propose the CLT‐ResiliScence approach, an Information and Communication Technology‐mediated crisis sensing approach. This is based on monitoring “social sensors” data, particularly from social media, as an important source of information. Examples of this will be provided based on research on the current COVID‐19 pandemic.

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Section: Icts Data As Scientific Evidence For Crisis Management and Cmentioning

confidence: 99%

Section: Icts Data As Scientific Evidence For Crisis Management and Cmentioning

confidence: 99%

Section: Icts Data As Scientific Evidence For Crisis Management and Cmentioning

confidence: 99%

See 1 more Smart Citation

Striving for crisis resolution or crisis resilience? The crisis layers and thresholds model and Information and Communication Technology‐mediated social sensing for evidence‐based crisis management and communication

Gaspar

Domingos²,

Brito³

et al. 2020

Human Behav and Emerg Tech

View full text Add to dashboard Cite

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Evaluation of a Social Media Campaign in Saskatchewan to Promote Healthy Eating During the COVID-19 Pandemic: Social Media Analysis and Qualitative Interview Study

Grantham¹,

Verishagen²,

Whiting³

et al. 2021

J Med Internet Res

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Background The beginning of the COVID-19 pandemic presented many sudden challenges regarding food, including grocery shopping changes (eg, reduced store hours, capacity restrictions, and empty store shelves due to food hoarding), restaurant closures, the need to cook more at home, and closures of food access programs. Eat Well Saskatchewan (EWS) implemented a 16-week social media campaign, #eatwellcovid19, led by a dietitian and nutrition student that focused on sharing stories submitted by the Saskatchewan public about how they were eating healthy during the COVID-19 pandemic. Objective The goal of this study was to describe the implementation of the #eatwellcovid19 social media campaign and the results from the evaluation of the campaign, which included campaign performance using social media metrics and experiences and perspectives of campaign followers. Methods Residents of Saskatchewan, Canada, were invited to submit personal stories and experiences to EWS about how they were eating healthy during the COVID-19 pandemic from April to August 2020. Each week, one to three stories were featured on EWS social media platforms—Facebook, Instagram, and Twitter—along with evidence-based nutrition information to help residents become more resilient to challenges related to food and nutrition experienced during the COVID-19 pandemic. Individuals who submitted stories were entered into a weekly draw for a Can $100 grocery gift card. Social media metrics and semistructured qualitative interviews of campaign followers were used to evaluate the #eatwellcovid19 campaign. Results In total, 75 stories were submitted by 74 individuals on a variety of topics (eg, grocery shopping, traditional skills, and gardening), and 42 stories were featured on social media. EWS shared 194 #eatwellcovid19 posts across social media platforms (Facebook: n=100; Instagram: n=55; and Twitter: n=39). On Facebook, #eatawellcovid19 reached 100,571 followers and left 128,818 impressions, resulting in 9575 engagements. On Instagram, the campaign reached 11,310 followers, made 14,145 impressions, and received 823 likes and 15 comments. On Twitter, #eatwellcovid19 made 15,199 impressions and received 424 engagements. Featured story submission posts had the best engagement on Facebook and the most likes and comments on Instagram. The EWS social media pages reported increases in their following during the campaign (Instagram: +30%; Facebook: +14%; and Twitter: +12%). Results from the interviews revealed that there were two types of campaign followers: those who appreciated hearing the stories submitted by followers, as it helped them to feel connected to the community during social isolation, and those who appreciated the evidence-based information. Conclusions Numerous stories were submitted to the #eatwellcovid19 social media campaign on various topics. On Instagram and Facebook, posts that featured these stories had the highest engagement. During this campaign, EWS’s social media following increased by more than 10% on each platform. The approach used for the #eatwellcovid19 campaign could be considered by others looking to develop health promotion campaigns.

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Longitudinal Relationships Among Fear of COVID-19, Smartphone Online Self-Disclosure, Happiness, and Psychological Well-being: Survey Study

Matthes¹,

Koban²,

Neureiter³

et al. 2021

J Med Internet Res

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Background Given that governmental prevention measures restricted most face-to-face communications, online self-disclosure via smartphones emerged as an alternative coping strategy that aimed at reducing the impact of the COVID-19 pandemic on people’s psychological health. Prepandemic research demonstrated that online self-disclosure benefits people’s psychological health by establishing meaningful relationships, obtaining social support, and achieving self-acceptance, particularly in times of crisis. However, it is unclear whether these dynamics transition well to lockdown conditions where online self-disclosure must stand almost entirely on its own. Longitudinal investigations are needed to gain insights into the psychological functionalities of online self-disclosure during the COVID-19 pandemic. Objective This study aimed to determine the temporal associations between smartphone online self-disclosure (as a communicative behavior) and critical indicators of psychological health (including psychopathological, as well as hedonic and eudaimonic states) during the first COVID-19 lockdown in Austria. Methods We conducted a representative 2-wave panel survey between late March/April 2020 and May 2020. A total of 416 participants completed both waves (43.1% attrition rate, given n=731 participants who completed the first wave). A partially metric measurement invariant overtime structural equation model was used to determine the temporal associations among online self-disclosure, fear of COVID-19, happiness, and psychological well-being. Results The analysis revealed that fear of COVID-19 significantly predicted online self-disclosure over time (b=0.24, P=.003) and happiness over time (b=−0.14, P=.04), but not psychological well-being (b=0.03, P=.48), that is, stronger COVID-19 fears at T1 prompted more online self-disclosure and less happiness at T2. Online self-disclosure, on the other hand, significantly predicted happiness (b=0.09, P=.02), but neither fear of COVID-19 (b=−0.01, P=.57) nor psychological well-being (b=−0.01, P=.57) over time. Participants who engaged more strongly in online self-disclosure at T1 felt happier at T2, but they did not differ from less-disclosing participants concerning COVID-19 fears and psychological well-being at T2. Importantly, happiness and psychological well-being were significantly related over time (happiness T1 → psychological well-being T2: b=0.11, P<.001; psychological well-being T1 → happiness T2: b=0.42, P<.001). Conclusions Our findings suggest that online self-disclosure might play a pivotal role in coping with pandemic stressors. With restrictions on their options, individuals increasingly turn to their smartphones and social media to disclose their feelings, problems, and concerns during lockdown. While online self-disclosure might not alleviate fears or improve psychological well-being, our results demonstrate that it made people experience more happiness during this crisis. This psychological resource may help them withstand the severe psychological consequences of the COVID-19 crisis over longer timeframes.

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What Media Helps, What Media Hurts: A Mixed Methods Survey Study of Coping with COVID-19 Using the Media Repertoire Framework and the Appraisal Theory of Stress (Preprint)

Cited by 8 publications

References 38 publications

Striving for crisis resolution or crisis resilience? The crisis layers and thresholds model and Information and Communication Technology‐mediated social sensing for evidence‐based crisis management and communication

Striving for crisis resolution or crisis resilience? The crisis layers and thresholds model and Information and Communication Technology‐mediated social sensing for evidence‐based crisis management and communication

Evaluation of a Social Media Campaign in Saskatchewan to Promote Healthy Eating During the COVID-19 Pandemic: Social Media Analysis and Qualitative Interview Study

Longitudinal Relationships Among Fear of COVID-19, Smartphone Online Self-Disclosure, Happiness, and Psychological Well-being: Survey Study

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