What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness

Chang, Yu‐Wei; Chen, Jiahe

doi:10.1016/j.jretconser.2020.102325

Cited by 144 publications

(124 citation statements)

References 60 publications

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“…Although the relationship of perceived ease of use and joy was not part of Heijden's (2004) theoretical research hypotheses, a positive correlation between the two constructs was established from the results of the research model assessment. This is further supported by recent research by Chang and Chen (2021). Thus, the following hypothesis is proposed:…”

Section: Perceived Ease Of Usesupporting

confidence: 76%

“…Using Heijden's (2004) research model as the foundation for developing the HMSAM, Lowry et al (2013) maintained and validated the positive influence of perceived ease of use on joy. When people find an information system easy to use, they are more likely to have an enjoyable experience (Chang and Chen, 2021). In contract, if the user of an information system cannot easily use the system, the user cannot enjoy his or her interactions, eventually leading to a loss of intrinsic motivation to use the system.…”

Section: Perceived Ease Of Usementioning

confidence: 99%

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Factors Influencing the Intention to Use E-Wallet: An Extended Hedonic-Motivation System Adoption Model

Seng¹,

Hee²

2021

IJARBSS

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Around the world, e-wallets have transformed the way people pay for goods and services. Moreover, the Malaysian e-wallet development scene has seen a convergence of a utilitarian payment service and hedonic elements, transforming the perception of consumers towards a typically mundane commerce transaction process. The e-wallet application is a model of contemporary information system that integrates design lessons from the gaming domain into a non-gaming domain in order to capture users' attention and evoke an affective response, that aims to drive e-wallet adoption. Despite e-wallet services receiving much publicity in Malaysia, bank transfer and card payments continue to dominate as e-wallet payment platform struggle attract consumers' adoption. This is an explanatory research underpinned by an extended Hedonic-Motivation System Adoption Model (HMSAM). Accordingly, this research addresses the limitation of the TAM model typically used in the Malaysian context by proposing an alternative approach that takes into account the utilitarian motivation of perceived ease of use and perceived usefulness; the intrinsic motivation of curiosity, joy, control and gadget love in explaining the intention to use e-wallet. This conceptualization has potential to make significant theoretical and practical contributions to the study of extrinsic and intrinsic motivation predictors and e-wallet use intention in Malaysia.

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Section: Perceived Ease Of Usesupporting

confidence: 76%

Section: Perceived Ease Of Usementioning

confidence: 99%

Factors Influencing the Intention to Use E-Wallet: An Extended Hedonic-Motivation System Adoption Model

Seng¹,

Hee²

2021

IJARBSS

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“…Optimism is a mood that may influence perceived ease of use. As posited by Chang and Chen (2021), the individual's propensity to adopt SSTs may vary based on his/her technology-related personality. Thus, we argue that innovativeness is a kind of trait that has been defined as "a tendency to be a technology pioneer and thought leader" (Parasuraman, 2000, p. 311).…”

Section: 21mentioning

confidence: 99%

A model of adoption of AR-based self-service technologies: a two country comparison

Bigné

2021

IJRDM

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PurposeThis paper proposes a model that extends the technology acceptance model (TAM) by identifying factors that influence consumers' acceptance of augmented reality (AR) self-service technologies (AR-based SSTs) in the retail sector, resulting in the Augmented Reality in Retail Model (ARiR Model).Design/methodology/approachThis study is based on an online questionnaire responded to by 284 makeup-using women from Nicaragua and the USA. It is based on an AR mobile app used to shop in retail stores. Partial least squares-structural equation modelling was used to validate the ARiR model and test the hypotheses.FindingsAesthetics and navigation are significant predictors of perceived usefulness and perceived ease of use (PEOU), and self-efficacy also explains perceived ease of use. Technology readiness and the need for personal interaction were not found to be influencing factors. A cross-cultural comparison indicated that both countries have similar overall attitudes towards AR-based SSTs.Research limitations/implicationsThis paper provides insights into the perceived value of, and motives for customer acceptance of, AR-based SSTs, which can serve as guidelines for their future implementation. Furthermore, it validates and confirms the application of the proposed ARiR model for technology acceptance in both developed and developing countries.Practical implicationsThe paper provides new insights for retailers on the implementation of AR at the point of sale.Originality/valueThe model extends the original TAM to AR and introduces five new constructs: need for personal interaction, aesthetics, navigation, self-efficacy and technology readiness. It was tested in both a developing and a developed country.

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“…Speed in responding to customer complaints is a must for digital wallet providers because of the high competition among providers [31]. In addition, the needs and benefits obtained due to the use of this digital wallet are quite satisfying to users rather than a perceived failure [32]. Especially in this cashless era and it is also effective and efficient by using a digital wallet.…”

Section: Discussionmentioning

confidence: 99%

The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation

Purnama

Bangun

Faaroek

2021

ATM

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The purpose of this study to determine the effect after transaction failure and after failure recovery on the transaction experience, the effect after transaction failure and recovery from transaction failure using digital wallets on user satisfaction, especially in the millennial generation. The population of this study is all digital wallet users in the DKI Jakarta province with a total sample of 94 digital wallet users. The sampling method uses purposive sampling with the criteria of digital wallet users who have made transactions for at least 1 year, this is intended so that these respondents already have transaction experience and are at least 17 years old. Meanwhile, the data processing used Structural Equation Modeling analysis software Lisrel. The results showed: (1) Transaction failure affects the transaction experience of digital wallet users; (2) Transaction failure recovery will affect the transaction experience of digital wallet users; (3) Transaction experience affects the satisfaction of digital wallet users; (4) Transaction failure has no effect on digital wallet user satisfaction; (5) Transaction failure recovery affects the satisfaction of digital wallet users. The novelty of this research is transaction failure has no effect on digital wallet user satisfaction. In addition, the benefits that are felt are far greater than the failures that are experienced, especially when recovery from failure is carried out quickly and precisely.

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What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness

Cited by 144 publications

References 60 publications

Factors Influencing the Intention to Use E-Wallet: An Extended Hedonic-Motivation System Adoption Model

Factors Influencing the Intention to Use E-Wallet: An Extended Hedonic-Motivation System Adoption Model

A model of adoption of AR-based self-service technologies: a two country comparison

The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation

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