What’s in it for them? The role of social curiosity and social needs in motivating and retaining hospitality employees

Guo, Yejia; Ayoun, Baker

doi:10.1016/j.ijhm.2023.103596

Cited by 3 publications

(2 citation statements)

References 67 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…These variables demonstrated users' need for social interaction with others and reflected users' evaluations of other users in the community, as well as their reactions and requirements regarding others' evaluations. This was akin to the concept of social interaction [83]. Therefore, this factor was named "Social Interaction".…”

Section: Discussion On Factor Namingmentioning

confidence: 99%

“…However, interpersonal needs are intrinsic motivators of individual behavior [83], and attributes like convenience, price value, visual information acquisition, and emotional value are tangible manifestations of the functional characteristics of virtual try-on services. In contrast, social interaction attributes are explicit expressions based on users' intrinsic motivational needs, representing derived functionalities.…”

Section: Discussion On the Impact Relationships Of Positive Factorsmentioning

confidence: 99%

See 1 more Smart Citation

A Study on the Willingness of “Generation Z” Consumers to Use Online Virtual Try-On Shopping Services Based on the S-O-R Framework

Wang,

Jiang

2024

Systems

View full text Add to dashboard Cite

Virtual try-on services, which significantly reduce return rates and enhance user shopping experiences, pose a crucial question: how can user willingness to use these services be increased? Additionally, “Generation Z” consumers, known for their unique traits and significant consumption potential, have been relatively understudied in this context. To address this theoretical gap, this study employs the Stimulus–Organism–Response (S-O-R) theory as its research framework, using online virtual shoe try-on services as a case study. Focusing on “Generation Z” consumers, this study utilizes literature review, user research, factor analysis, and linear regression to establish a user experience evaluation scale and behavior model. The user experience evaluation scale identifies positive elements such as convenience, price value, visual information acquisition, emotional value, and social interaction. The negative elements include technical limitations, personalized service deficiencies, and uncertainty. In the behavior model, all elements influence user attitudes. Notably, only the negative elements directly affect users’ willingness to use the service, except social interaction among the positive elements, which positively impacts usage intention. This study also reveals that “Generation Z” consumers have novel requirements for social interaction. This research effectively addresses existing theoretical gaps and provides a foundational theory for the development of related services and technologies.

show abstract

Section: Discussion On Factor Namingmentioning

confidence: 99%

Section: Discussion On the Impact Relationships Of Positive Factorsmentioning

confidence: 99%

A Study on the Willingness of “Generation Z” Consumers to Use Online Virtual Try-On Shopping Services Based on the S-O-R Framework

Wang,

Jiang

2024

Systems

View full text Add to dashboard Cite

show abstract

The impact of green human resource management on hospitality employees’ quitting intention: A dual perspective study

Cao,

Yan,

Teng

2023

Journal of Hospitality and Tourism Management

View full text Add to dashboard Cite

Developing employee motivation index: McClelland and Maqasid Shariah

Abdullah,

Md Zain,

Tajuddin

et al. 2023

JIABR

View full text Add to dashboard Cite

Purpose Many scholars have primarily disregarded employee motivation in the context of Western and Islamic ideas. To better understand employee motivation, this paper aims to explore a novel approach of fusing McClelland’s needs theory (i.e. achievement, power and affiliation) with Maqasid Shariah. Design/methodology/approach This study adopts a theoretical research design. There will be a thorough literature study of McClelland’s theory, Maqasid Shariah, and employee motivation. Qualitative content analysis is used to examine and compile pertinent ideas. To give a thorough framework for comprehending employee motivation from both Western and Islamic ethical viewpoints, McClelland’s theory and Maqasid Shariah are integrated. Findings This paper has conceptualized the integration of Maqasid Shariah’s five requirements with McClelland’s need theory. It is suggested that Maqasid Shariah and McClelland’s need theory be combined to understand employee motivation. For employees, the integration of McClelland’s need theory and Maqasid Shariah entails developing a work environment that attends to their many needs, is consistent with Islamic principles, encourages justice and equity, supports both professional and personal development and promotes social responsibility. By combining McClelland’s need theory and Maqasid Shariah, 15 propositions are developed to explain employee motivation. The study offers a measurement index to explain employee motivation based on the two theories. Research limitations/implications The integration of McClelland’s theory of need and Maqasid Shariah offers expected positive implications. By considering the cultural and religious context in Islamic societies, researchers can adopt a more sensitive approach to studying motivation. This blend provides a holistic understanding of motivation, incorporating individual needs and broader ethical dimensions. Studies may explore the impact on prosocial behavior, organizational values, leadership practices and employee well-being. Understanding the alignment between personal motives and ethical principles can benefit organizations in diverse workplaces, emphasizing long-term sustainability and fostering employee engagement and commitment. Practical implications The integration of McClelland’s theory and Maqasid Shariah shows the potential implications to increase employee motivation. This study contributes significantly to Maqasid Shariah theory in business research by guiding ethical decision-making aligned with Islamic values, fostering inclusive workplaces and offering strategies for boosting employee morale. It emphasizes ethical practices, legal compliance and community engagement, while also encouraging sustainable business models that consider societal well-being and the environment. Originality/value This paper provides its unique value by being among the first to integrate McClelland’s theory and Maqasid Shariah and providing an innovative approach in developing a new measurement index in the context of employee motivation.

show abstract

What’s in it for them? The role of social curiosity and social needs in motivating and retaining hospitality employees

Cited by 3 publications

References 67 publications

A Study on the Willingness of “Generation Z” Consumers to Use Online Virtual Try-On Shopping Services Based on the S-O-R Framework

A Study on the Willingness of “Generation Z” Consumers to Use Online Virtual Try-On Shopping Services Based on the S-O-R Framework

The impact of green human resource management on hospitality employees’ quitting intention: A dual perspective study

Developing employee motivation index: McClelland and Maqasid Shariah

Contact Info

Product

Resources

About