“…Important workplace speaking skills include telephone etiquette (Akbari & Shams, 2011;Kassim & Ali, 2010), interviewing skills (Maguire Research Associates, 2012;Stevens, 2005), presentation skills (Conrad & Newberry, 2012;Stevens, 2005), and negotiation skills (Wye & Lim, 2009). Despite the importance of oral communication, employers report that there are significant gaps between the oral communication expectations of industries and what HEIs offer to students (Moslehifar & Ibrahim, 2012;Smith, 2000); this gap is attributed to the failure of HEIs to align their programs with the needs of the workplace (Abraham & Karns, 2009;Ghannadian, 2013;Martinez, 2008;Stevens, 2005).…”