WhatsApp Web for academic purposes in times of covid-19

Abstract

One of the most used communication tools is WhatsApp, which increased its use due to covid-19, along with other social networks. In the educational field, students are also increasingly adopting this application for academic purposes from their computers called WhatsApp Web. However, more knowledge is needed about the factors that influence the acceptance and use of this social network. Therefore, the purpose of this study is to understand from the perspective of students the factors of acceptance and use of WhatsApp Web for academic purposes during the covid-19 pandemic. A qualitative methodology was used to achieve this objective, through fourteen semistructural interviews with students from various disciplines and universities. The findings of this study were analyzed with the unified theory of acceptance and use of technology (UTAUT). Where a fifth factor teamworkwas incorporated, being additional to the factors already existing in this theory (the expectation of performance, the expectation of effort, the social influence and the facilitating conditions). This study provides new insights as it is a pioneering research that UTAUT uses to interpret the acceptance and use of WhatsApp Web for academic purposes.

Docencia, tecnología y convivencia: un enfoque integral

“…Se han investigado los efectos de la integración de redes sociales en el dominio de competencias, fomentando valores en las interacciones sociales en línea (Cívico et al, 2022;Veytia & Bastida, 2020). También se incluyen estudios que evidencian la apropiación de las tecnologías digitales por parte de los estudiantes para interactuar con los contenidos de clase y socializar los aprendizajes (Guiñez-Cabrera & Mansilla-Obando, 2021;Dauzón & Izquierdo, 2020).…”

Voice Analytics for the Identification of University Student Satisfaction, from WhatsApp Audio Messaging

“…Through this technological tool, authorities can apply corrections or provide feedback measures to enhance the academic service offered. In the same line of thought, [29] and [30] point out that the use of text messaging through the WhatsApp mobile application is beneficial for communication between students and teachers. It serves not only as a means of information, but also as a tool for organizing and actively participating in academic or research projects, thereby promoting teamwork.…”

Narrativas universitarias

“…Los resultados presentados se suman a otros trabajos que buscaron comprender la perspectiva de estudiantes en distintas universidades de México y el sentido dado a la experiencia de educación a distancia o de manera remota (Constante & Torres, 2021;Lemus & Garay, 2022;López, Hernández & Ortega, 2021;Portillo et al, 2021). Asimismo, hay que tener en cuenta que en los últimos años tuvieron desarrollo otros proyectos que abordaron el tema universidad y tecnologías durante la pandemia en distintas regiones de México (De los Heros & Solano, 2020;Domínguez, 2021;Gamboa & Martínez, 2020;Garay & Velásquez, 2021;Guiñez-Cabrera & Mansilla-Obando, 2021;Gutiérrez, Ortiz & Cruz, 2021;Lemus & Millán, 2021;López, Hernández & Ceballos, 2021;López & Rodríguez, 2020;Sánchez et al, 2020;Román, 2020;Terán, 2021;Tores, 2021).…”