“…In addition, other researchers suggest that lowest level activation patients have more readmissions (Begum, Donald, Ozolins, & Dower, 2011;Mitchell et al, 2013). Activation levels are changeable (Remmers et al, 2009), and improvements in PAM levels are related to positive behavior changes (Harvey, Fowles, Xi, & Terry, 2012;Hibbard, Mahoney, Stock, & Tusler, 2007). The ability to change activation levels and behaviors has great potential to improve patient outcomes such as readmission, satisfaction, and quality of life.…”