When Creativity Meets Value Creation. A Case Study on Daytime Cleaning

Gasparo, Sandro de; Dilosquer, Pierre-Yves Le; Hubault, François; Sznelwar, Laerte Idal

doi:10.1007/978-3-319-96068-5_108

Cited by 4 publications

(6 citation statements)

References 2 publications

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“…This contact with death is more frequent during pandemics (Marconato et al 2017). In another sector, the agri-food industry, some authors even speak of corporate crime because poor regulatory oversight fosters the overuse of subcontractors as a form of outsourcing labour and social responsibilities (Davies and Ollus 2019;De Gasparo et al 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

“…At the same time, there has been increased pressure on working conditions, heightening the profession's socially disqualified image (Brugière 2017). A service that is provided before or after "regular" working hours, usually under subcontracting schemes, removes the "cleaning" factor from companies and makes hygiene and cleaning even more invisible (De Gasparo et al 2018). Thus, if work is invisible, its value also becomes invisible from an economic point of view (Hughes 1997;Lhuilier 2005;De Gasparo et al 2018).…”

Section: Introductionmentioning

confidence: 99%

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Cleaning in Times of Pandemic: Perceptions of COVID-19 Risks among Workers in Facility Services

et al. 2022

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Cleaning services are a transversal activity that guarantees the proper functioning and conditions of safety, hygiene, and health across all economic sectors. The COVID-19 pandemic increased the need for clean, sanitary spaces, particularly in health services and other areas with a large number of people. The workers in these services were often placed on the frontline without any specific training or information. Their low average schooling aggravated this situation. Therefore, exploring these workers’ perceptions about the COVID-19 pandemic and its potential influence on their mental health was the primary goal of our research. Structured interviews were conducted based on questionnaires in a sample of 436 women. Their characterisation focused on three aspects related to the pandemic. First, to prevent infecting others (85.5%) and that people close to them could die (86.0%) were the dominant concerns; second, the feeling of permanent vigilance was mentioned (56.2%); and third, the fear of not getting medical care (60.7%). Thus, the workers felt there was a need for more dissemination of individual protection measures, as well as more training, better general working conditions, and access to psychological counselling.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Cleaning in Times of Pandemic: Perceptions of COVID-19 Risks among Workers in Facility Services

et al. 2022

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“…the FCE perspective, according to DeGasparo et al (2019), creativity occupies a place centred on service activity through communicating with beneficiaries and finding original solutions to the needs that arise. For the authors, creativity is constituted by the service relationship (between the skills of the collaborator and the needs of the beneficiary).…”

mentioning

confidence: 99%

“…For the authors, creativity is constituted by the service relationship (between the skills of the collaborator and the needs of the beneficiary). It establishes a "lever for the creation of value, offering an alternative approach to the economic development of an organization"(De Gasparo et al, 2019), recognizing intangible resources mobilized in the work activity and considering the expectations of users. For Du Tertre, Vuidel & Pasquelin (2019), these intangible resources are the skills of individuals, their knowledge, as well as trust in the product or service, its relevance, creativity and the quality of the relationship with users to produce the value of service.…”

mentioning

confidence: 99%

“…For Du Tertre, Vuidel & Pasquelin (2019), these intangible resources are the skills of individuals, their knowledge, as well as trust in the product or service, its relevance, creativity and the quality of the relationship with users to produce the value of service. However, developing these resources by associating creativity and value creation in a cooperative way "is not automatic and requires a transformation of the organization of work and the company's performance policy"(De Gasparo et al, 2019). Dematerialization constitutes an essential performance element for creating value, introducing sustainable development as a new dimension to the economic model(Merlin- Brogniart, 2020).…”

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confidence: 99%

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Creativity, value cocreation and reflexivity: how functional and cooperative economy’s approach enhances service design performance

Costa,

Xavier

2023

Linköping Electronic Conference Proceedings

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Service design is a pivotal component of innovation, which intersects resources, people, and processes in its practices. It has provided valuable improvement to companies' business but has also delivered some divergences because some business models are only sometimes aligned with the company's service. Functional and Cooperative Economy (FCE) is an economic model in which its approach can offer service design a new frame for action-oriented activity, promoting spaces to explore creativity, value cocreation and reflexivity. Creativity helps people materialize ideas to create new goods or services. Value cocreation is a dialogic process to create shared value, reinforcing collective resources. Moreover, reflexivity allows people to modify their thoughts, feelings and actions based on their experiences. In the spirit of the innovation service, we address these three dimensions by linking an economic benchmark and promoting an enhanced service design through personal and professional development in the face of work experiences.

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A Dimensão Do Trabalho: Ergonomia E Cooperação Entre Produtores Orgânicos Da Cidade De Manaus

SILVA,

QUEIROZ,

NASCIMENTO

et al. 2023

Anais Do Encontro Nacional De Engenharia De Produção

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Jadyelen Cristina da Silva (ICET/UFAM) Joel Castro do Nascimento (ICET/UFAM) Rute Holanda Lopes (ICET/UFAM) Moisés Andrade Coelho (ICET/UFAM) XLIII ENCONTRO NACIONAL DE ENGENHARIA DE PRODUÇÃO "A contribuição da engenharia de produção para desenvolvimento sustentável das organizações: Cadeias Circulares, sustentabilidade e tecnologias" Fortaleza, Ceará, Brasil, 17 a 20 de outubro de 2023.

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When Creativity Meets Value Creation. A Case Study on Daytime Cleaning

Cited by 4 publications

References 2 publications

Cleaning in Times of Pandemic: Perceptions of COVID-19 Risks among Workers in Facility Services

Cleaning in Times of Pandemic: Perceptions of COVID-19 Risks among Workers in Facility Services

Creativity, value cocreation and reflexivity: how functional and cooperative economy’s approach enhances service design performance

A Dimensão Do Trabalho: Ergonomia E Cooperação Entre Produtores Orgânicos Da Cidade De Manaus

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