Abstract:While there is a growing body of literature on the lived experiences of people in poverty, their interaction with the welfare delivery system at different levels is still under‐theorised. This article presents a multi‐level institutional framework to qualitatively study the low‐income families' experiences in claiming in‐work benefits (IWBs). Considering the Low‐income Working Family Allowance (LIFA) in Hong Kong as an extreme case of IWB's residualism and productivism, the findings suggest that LIFA claimants… Show more
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