Where the streets have no name

McKay, Dana; Conyers, Ben

doi:10.1145/1832838.1832852

Cited by 14 publications

(3 citation statements)

References 12 publications

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“…2: Gap in shelf stack sequence Also, the shelving of material in different areas (for example oversize books) caused some anxiety as did either the lack of, or incorrectly labelled, signage. This was also found by McKay and Conyers [11].…”

Section: Other Themes That Emergedsupporting

confidence: 83%

“…Evidence of user confusion in finding physical items was discovered, ranging from it being a popular help desk question [10] to the frequency with which shelving assistants are asked for help in this area [11]. Kress [12] has noted that confusion starts early on, with a lack of understanding of what a classmark is for and a desire for that information to be a clickable link in the library catalogue, leading to further help.…”

Section: Literature Reviewmentioning

confidence: 99%

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Improving Wayfinding in a UK Higher Education Institution Library

Scaife¹,

Walton

2022

Communications in Computer and Information Science

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This paper provides an analysis of ShelfMap, an online wayfinding tool which was the centrepiece of a mixed methods case study which aimed to improve understanding of the information practice of students interacting with classification schemas in order to find material in the stacks. It measured changes in wayfinding skill levels resulting from the introduction of ShelfMap to a UK Higher Education Institution (HEI) library.There was a 39% time saving to find the correct stack which held the item sought and a 33% time saving to find the item itself. Locating the stack was found to be more difficult than finding the item itself, so this time saving is encouraging. A reduction in anxiety levels was also detected suggesting a more positive relationship between the students and their environment had been fostered.There are recommendations on how libraries can improve their wayfinding and boost students' information literacy.

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Section: Other Themes That Emergedsupporting

confidence: 83%

Section: Literature Reviewmentioning

confidence: 99%

Improving Wayfinding in a UK Higher Education Institution Library

Scaife¹,

Walton

2022

Communications in Computer and Information Science

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show abstract

“…For some, this will be zero-they will know what they want and not be open to other options [22]. For others this might include a huge variety of material [20]. For all, the 'right' amount is likely to vary based on many internal and external factors-including information goals, attitudes and time pressures.…”

Section: Discussion and Design Issuesmentioning

confidence: 99%

'Too Much Serendipity'

Waugh

McKay

Makri

2017

Proceedings of the 2017 Conference on Conference Human Information Interaction and Retrieval

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The physical library shelves are regularly the site of serendipitous information discoveries, and are often sought out for this purpose. However, while some drawbacks to the shelves as information gateways have been documented, none to our knowledge relate to their capacity for facilitating serendipity. We present findings from a qualitative study of serendipity at the shelves, in which we identified a new drawback that we term the 'seeking-encountering tension'. On one hand, this tension entices people towards the relatively high-risk, high-reward activity of exploring new information avenues discovered serendipitously and, on the other, draws them back towards the relative safety of goal-directed information-seeking. We discuss the factors that contribute to this tension, and provide design suggestions for mitigating it. Understanding this tension can inform the design of physical and digital information environments that give users agency to switch between more and less focused information-seeking at will.

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It ain't what you do, it's the way that you do it: Design guidelines to better support online browsing

McKay

Buchanan

Chang

2018

Proc. Assoc. Info. Sci. Tech.

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Many authors have proposed guidelines for online browsing systems, however recently empirical research has added depth to these requirements. There has also been a spate of development in online browsing systems, particularly for library shelf browsing. These strands of research are clearly in service of providing better browsing options in an increasingly online library environment, however they have not yet been brought together. In this paper we use a recent empirical study and a survey of the literature to generate a comprehensive list of requirements for browsing interfaces. We will then compare that list to the interface features of a range of different book browsing interfaces, demonstrating why they may be more or less effective, and signpost development of more effective online browsing.

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Where the streets have no name

Cited by 14 publications

References 12 publications

Improving Wayfinding in a UK Higher Education Institution Library

Improving Wayfinding in a UK Higher Education Institution Library

'Too Much Serendipity'

It ain't what you do, it's the way that you do it: Design guidelines to better support online browsing

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