Which group do you want to travel with? A study of rating differences among groups in online travel reviews

Ahn, Daehwan; Park, Hyanghee; Yoo, Byungjoon

doi:10.1016/j.elerap.2017.09.001

Cited by 32 publications

(23 citation statements)

References 46 publications

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“…For example, in NY state, the great relevance of the features family rooms, breakfast included, and refrigerator in room, is evidence of a tourist segment visiting NY. Such result is aligned with the study by Ahn et al (2017), who found that food is a great concern for families staying in NY hotels. A closer look at Figure 6 enables to uncover a type of amenity that seems to have always some influence on customer satisfaction: food-related amenities.…”

Section: Customer Satisfaction Modelsupporting

confidence: 89%

Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes

Moro

Batista

Rita

et al. 2019

Journal of Hospitality & Tourism Research

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This empirical data-driven research aims to unveil thought-provoking insights on the U.S. hotel offer across its 50 states. Information of more than 30,000 hotels was collected through web scraping from TripAdvisor. Using such data, 50 support vector machine models were trained to model the TripAdvisor score, one per state, to assess the convergent and divergent factors in customer satisfaction across all the U.S. states. A conceptual model is proposed and validated through the data-driven support vector machine models developed for each state to identify convergent features across the states to explain customer satisfaction (here represented by TripAdvisor score). Hotel size, price, and stars are not moderated by the location, expressed by the corresponding state, although these highly influence satisfaction, whereas both hotel number of published photos and the amenities are affected by the location. Thus, adaptation issues were found regarding amenities and published photos within each state’s offer.

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Section: Customer Satisfaction Modelsupporting

confidence: 89%

Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes

Moro

Batista

Rita

et al. 2019

Journal of Hospitality & Tourism Research

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“…In this study, we distinguished travel group familiarity into high- and low-familiarity groups. The existing literature reflects a consensus on the positive effect of group familiarity on group interactions (Xu 2018; D. Ahn, Park, and Yoo 2017).…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

“…In the context of group travel, researchers have also suggested that group familiarity plays an important role in tourists’ evaluation of tourism experience (Xu 2017; D. Ahn, Park, and Yoo 2017; Jeong, Crompton, and Hyun 2019; Stone et al 2018).…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

“…Tourists are more likely to befriend a group of similar strangers in the group travel setting, as peer group members share common interests and experience the trip together (Rihova et al 2018). Compared with traveling with strangers, traveling with familiar companions (e.g., acquaintance or close family members) allows the group members to know each other’s needs and preferences better, which in turn leads to more collaborations and a higher level of satisfaction (D. Ahn, Park, and Yoo 2017).…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

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How Do Group Size and Group Familiarity Influence Tourist Satisfaction? The Mediating Role of Perceived Value

Jin

Huang

2020

Journal of Travel Research

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This study investigates how group size and group familiarity interactively impact tourists’ perceived value and overall satisfaction with a group travel experience. The study also assesses the mediating role of perceived value in affecting the relationships between tourist satisfaction and both group size and group familiarity. The results revealed that tourists in small (vs. large) groups would have a higher level of perceived value and overall satisfaction toward a group travel experience. However, high group familiarity attenuates the effect of group size on tourists’ perceived value and satisfaction. Perceived value fully mediated the effect of group size on tourist satisfaction, as well as the interaction effect between group size and group familiarity on tourist satisfaction. Theoretical contributions and managerial implications of this study were also discussed.

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“…The effects of different traveling groups (couples, friends, family, solo, and business) experiences on travelers' satisfaction rating for hotels in which they stayed were investigated in NYC hotels through the application of text analytics to more than 100,000 reviews (Ahn et al, 2017). Whereas the highest satisfaction with the hotel they chose were expressed by couples, the lowest satisfaction levels were shown by business groups.…”

Section: New York City Hospitality Unveiled Through Social Mediamentioning

confidence: 99%

The influence of cultural origins of visitors when staying in the city that never sleeps

Moro

Rita

Ramos

et al. 2020

Tourism Recreation Research

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Smart tourism can benefit from Big Data to offer personalized services that better meet tourist demands. This study addresses the adaptation versus globalization debate by analyzing all reviews made about New York City (NYC) on Booking.com, a total of 115,297 reviews for 307 hotels. The collected dataset was divided into 10 cultural clusters and category of each hotel by the star rank system. Then, 5 categories were analyzed: cleanliness, food, location, price, and staff. Results showed both divergent and convergent opinions about the accommodation offer of NYC, depending on the selected category. Food and staff gathered different opinions among the 10 cultural clusters. Particularly, cultures less subjected to globalization tend to write more negative reviews about food. Also, cultures with a higher distance in treatment between tourists and staff such as Confucian, SouthEast Asia and Middle-Easterners, appreciate less the egalitarian treatment of NYC hotel staff.

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Which group do you want to travel with? A study of rating differences among groups in online travel reviews

Cited by 32 publications

References 46 publications

Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes

Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes

How Do Group Size and Group Familiarity Influence Tourist Satisfaction? The Mediating Role of Perceived Value

The influence of cultural origins of visitors when staying in the city that never sleeps

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