Who Cares: Stakeholder Participation and the Use of Performance Information in Strategic Planning

Abstract

Chinese Public Administration Review CPARPerformance measurement translates organizational goals into objectives and actions. Empirical performance information scores and ranks functional departments based on their implementation capacity; such capacity indexes can be linked to strategic planning and the adjustment thereof. Does the participation of various stakeholders in the strategic planning process enhance the use of performance information? Do external stakeholders generate a different effect on the use of performance information when compared to internal stakeholders? The author attempts to answer these questions by examining whether the participation of external stakeholders (including interest groups and citizen groups) and internal stakeholders (including Chief Administrative Officers [CAOs], local government staff, and elected officials) in strategic plans could positively influence the application of performance information to strategic planning. Data are mainly from the 2006 International City/County Management Association (ICMA) "State of the Profession" survey. The statistical method of logistic regression was employed. The research findings indicate that the participation of CAOs, local government staff, and elected officials positively and significantly influences the application of performance information to strategic planning. Based on technical rationality, managerial effectiveness, and political accountability, internal stakeholders can generate a more significant effect on the use of performance information than external stakeholders.

Assessing the Impact of Digital Alternative News Media in a Hybrid News Environment: Cases from Taiwan and Hong Kong

“…Controlling demographic factors, those who relied on online and social media as main sources of information were more likely to be committed offline protesters spending many more hours on scene than those who relied on MNM (Chen et al 2016). Another study (Chen 2016) corroborated with one other finding of Chen et al (2016) that heavier users of social media/Facebook were more likely to participate in offline protests during the SM. Users of Facebook for non-social informational purposes were found to search for Facebook pages related to the SM or independent media to meet their need for information about the SM (Chen 2016).…”

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“…Otra definición se refiere a que "La estrategia se formula con la finalidad de asegurar servicios públicos rápidos, confiables y de calidad a los ciudadanos con el fin de crear un alto nivel de vida" (Deslatte & Stokan, 2020;Desmidt & Meyfroodt, 2021;Skarica, 2020). Sin embargo, una última definición contempla a los grupos de interés y menciona que "En la planificación estratégica existen diferentes partes interesadas, se trata de partes interesadas externas, tanto de los participantes del grupo de interés como de los grupos de ciudadanos, y partes interesadas del administrador y funcionarios" (Chen, 2017).…”

“…Planeamiento Estratégico y su impacto en la Administración Pública Alejandra Altamirano Taica; Gamboa-Cruzado, Javier; Hidalgo Sánchez____________ 490 "La estrategia debe iniciar por la innovación en las instituciones públicas, con el objetivo de aumentar la producción, mejorar la eficacia, mejorar la calidad de la prestación de servicios públicos y satisfacer las demandas de la comunidad" , Altan (2018), El Ammar & Profiroiu (2020), Carra et al, (2018), Chen (2017), Krishnan et al, (2019), Kuzminov et al, (2017), Parnell et al, (2019), Robaj (2018), Skarica (2020) 24 (40) "En la planificación estratégica existen diferentes partes interesadas, se trata de partes interesadas externas, tanto de los participantes del grupo de interés como de los grupos de ciudadanos, y partes interesadas del administrador y funcionarios" Angiola et al, (2018), Antošová et al, (2017), Ngoye et al, (2019), Biyela et al, (2018), (Savignon et al,, 2019) (Carra et al,, 2018) (Cepeda et al,, 2018) (Cepiku et al,, 2018) (Chen, 2017) (Dahanayake, 2021) (El Ammar, 2019) Iasbech & Lavarda (2018), Kuzminov et al, (2017), Ongaro & Ferlie (2019) 25 (41,6) Fuente: Elaboración propia El concepto que más se destaca dentro de las investigaciones relacionadas con el efecto del Planeamiento Estratégico en la Administración Pública es el que lo considera un medio para brindar servicios públicos de calidad. Este concepto es confirmado por Bloom (2017), que en su investigación considera que, el Planeamiento Estratégico en el sector público generalmente asegura resultados estrechamente ligados con la calidad.…”