2018
DOI: 10.1111/1467-9566.12778
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‘Who does this patient belong to?’ boundary work and the re/making of (NSTEMI) heart attack patients

Abstract: This ethnography within ten English and Welsh hospitals explores the significance of boundary work and the impacts of this work on the quality of care experienced by heart attack patients who have suspected non‐ST segment elevation myocardial infarction (NSTEMI) /non‐ST elevation acute coronary syndrome. Beginning with the initial identification and prioritisation of patients, boundary work informed negotiations over responsibility for patients, their transfer and admission to different wards, and their access… Show more

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Cited by 17 publications
(21 citation statements)
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“…Psychiatrists and nurses in memory clinics (Swallow 2019), and clinical psychologists assessing mental health referrals (Pickersgill 2019) act as boundary actors, managing coordination work and ambiguities over lines of responsibility and accountability (Cramer et al . 2018). Managing the uncertainty work of clarifying service identities and ontologies is easier where alternative services are available, and more difficult where there are fewer services to signpost to or where there are gaps in services.…”
Section: Resultsmentioning
confidence: 99%
“…Psychiatrists and nurses in memory clinics (Swallow 2019), and clinical psychologists assessing mental health referrals (Pickersgill 2019) act as boundary actors, managing coordination work and ambiguities over lines of responsibility and accountability (Cramer et al . 2018). Managing the uncertainty work of clarifying service identities and ontologies is easier where alternative services are available, and more difficult where there are fewer services to signpost to or where there are gaps in services.…”
Section: Resultsmentioning
confidence: 99%
“…While energies often support the preservation of hierarchies, boundary crossing can help to bridge organisational and professional divisions (Gieryn, 1983;Star & Greisemer, 1989). It does this by highlighting shared concerns, empowering disadvantaged voices and creating space for transformation of identities and practices (Akkerman & Bakker, 2011;Aungst et al, 2012;Cramer et al, 2018;Edwards & Fowler, 2007;Wang, Piazza & Soule, 2018). Increasing attention has been paid to the characteristics of people who successfully cross boundaries, and new boundary spanning roles within health and care have been developed in recent years, an example being link workers, who play an important role in social prescribing schemes (Gilburt, 2016;Polley, Fleming, Anfilogoff & Carpenter, 2017).…”
Section: Social Movements Propagation and Scalementioning
confidence: 99%
“…Few empirical studies have examined the experiences of artists as boundary spanners in health and care contexts. However, it is acknowledged that boundary spanning work can be difficult and slow, often impeded by professional resistance, cultural differences, lack of shared language, knowledge and role demarcation, siloed training of professionals and lack of training and resources for boundary spanning roles (Aungst et al, 2012;Cramer et al, 2018;Gilburt, 2016).…”
Section: Social Movements Propagation and Scalementioning
confidence: 99%
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“…Accordingly, they are important for the organisation of care and a complex aspect of healthcare planning and management (Abbott, 1988, Currie et al ., 2010, Huby et al ., 2014, Jones et al ., 2019, Kessler and Spilsbury, 2019, Nancarrow and Borthwick, 2005). Moreover, as the paper will show, professional boundaries influence day‐to‐day professional practice, collaboration and care delivery (Cramer et al ., 2018, McMurray, 2011, Salhani and Coulter, 2009).…”
Section: Introductionmentioning
confidence: 99%