Who's Laughing NAO? Examining Perceptions of Failure in a Humorous Robot Partner

Green, Haley N.; Islam, Md Mofijul; Ali, Shahira; Iqbal, Tarıq

doi:10.1109/hri53351.2022.9889353

Cited by 15 publications

(4 citation statements)

References 59 publications

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“…Drawing on the benign violation theory, Yang et al 81 concerned humorous responses in recovering service failures. Green et al 64 delve deeper into the realm of humor and conducts research on the varying impacts of diverse forms of humorous responses (e.g. self-deprecating, affectionate, aggressive, and self-improvement).…”

Section: Recovery Strategies For Robot Service Failurementioning

confidence: 99%

“…warmth perception, competence perception, and partner perception). 64 Trust has emerged as a critical factor in the empirical literature, with a noteworthy focus on two distinct aspects of trust in particular. Specifically, four studies have investigated trust as a mediator, with two exploring the general concept of trust, 84,85 and two further distinguishing between cognitive and emotional trust.…”

Section: Recovery Strategies For Robot Service Failurementioning

confidence: 99%

“…Robot factors. This term denotes a specific element or design of the robot, such as robot's gender, 50 race setting, 55 form design, 45 communication style, 64 intelligence level, 22 and even clothing (e.g. formal vs. casual).…”

Section: Moderatorsmentioning

confidence: 99%

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Robot service failure and recovery: Literature review and future directions

Liu

Zhang

et al. 2023

International Journal of Advanced Robotic Systems

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Robot service failure and subsequent user behavioral responses have emerged as a prominent scientific issue, warranting attention from multiple disciplines. A review of existing literature is crucial to synthesizing and comprehensively evaluating these studies. To this end, the present study undertook a structured systematic literature review to assess the relevant research on the concepts, dimensions, user response (including cognitional and behavioral), and recovery strategies related to service robot failure. Prior studies have largely followed interpersonal service interaction concepts and have identified several major consequences of service robot failure, including emotional and cognitive responses, negative attitudes, attributions of failure, and related behavioral and action-based responses. Notably, recovery strategies for robot service failure can be categorized into two main types: robot-initiated strategy and human intervention strategy. Further research on robot service failure is recommended in five key areas, including exploring the uniqueness of robot service failure, psychologically investigating user responses to robot failure, identifying novel remedy strategies for robot service failures, evolving the concepts of robot service failure and its remedies, and employing mixed-method and complementary research approaches.

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Section: Recovery Strategies For Robot Service Failurementioning

confidence: 99%

Section: Recovery Strategies For Robot Service Failurementioning

confidence: 99%

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Robot service failure and recovery: Literature review and future directions

Liu

Zhang

et al. 2023

International Journal of Advanced Robotic Systems

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“…The authors found that research in HRI has focused mostly on technical failures, with few studies focusing on human errors, many of which are likely to fall under the umbrella of conversational failures. In addition to this focus on technical errors, the majority of failure-related studies in HRI take place in controlled experimental conditions, where "failures" are explicitly designed and occur only at specific moments (Ragni et al, 2016;Washburn et al, 2020a;Cuadra et al, 2021;Green et al, 2022), instead of a natural occurrence of the interactions between humans and robots. Closer to the topic of the workshop is the recently proposed taxonomy of Tian and Oviatt (2021) that focuses on social errors in HRI and their relationship with the perceived socio-affective competence of a robot.…”

Section: Introductionmentioning

confidence: 99%

Working with troubles and failures in conversation between humans and robots: workshop report

Förster,

Romeo,

Holthaus

et al. 2023

Front. Robot. AI

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This paper summarizes the structure and findings from the first Workshop on Troubles and Failures in Conversations between Humans and Robots. The workshop was organized to bring together a small, interdisciplinary group of researchers working on miscommunication from two complementary perspectives. One group of technology-oriented researchers was made up of roboticists, Human-Robot Interaction (HRI) researchers and dialogue system experts. The second group involved experts from conversation analysis, cognitive science, and linguistics. Uniting both groups of researchers is the belief that communication failures between humans and machines need to be taken seriously and that a systematic analysis of such failures may open fruitful avenues in research beyond current practices to improve such systems, including both speech-centric and multimodal interfaces. This workshop represents a starting point for this endeavour. The aim of the workshop was threefold: Firstly, to establish an interdisciplinary network of researchers that share a common interest in investigating communicative failures with a particular view towards robotic speech interfaces; secondly, to gain a partial overview of the “failure landscape” as experienced by roboticists and HRI researchers; and thirdly, to determine the potential for creating a robotic benchmark scenario for testing future speech interfaces with respect to the identified failures. The present article summarizes both the “failure landscape” surveyed during the workshop as well as the outcomes of the attempt to define a benchmark scenario.

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Should Technology Be More Fun(ny)? Leveraging Humor to Improve User Acceptance and Enjoyment of Social Robots and Virtual Agents

Oliveira

2024

The Palgrave Handbook of Humour Research

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Who's Laughing NAO? Examining Perceptions of Failure in a Humorous Robot Partner

Cited by 15 publications

References 59 publications

Robot service failure and recovery: Literature review and future directions

Robot service failure and recovery: Literature review and future directions

Working with troubles and failures in conversation between humans and robots: workshop report

Should Technology Be More Fun(ny)? Leveraging Humor to Improve User Acceptance and Enjoyment of Social Robots and Virtual Agents

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