Why are we here? A reflexive story of decolonising

Akama, Yoko; Anich, Juliette; Franco, Areli Avendano; Choi, Jaz Hee-jeong; Fennessy, L; Foley, Marius; Heiss, Leah; Ivanka, Tania; Luke, Emma; Page, Rowan; Rosenqvist, Tanja; Sanin, Juan; Tan, Linus

doi:10.1145/3536169.3537777

Cited by 5 publications

(1 citation statement)

References 29 publications

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“…We should also acknowledge that efforts are already being made to address power dynamics in service design, providing a foundation to support further contextual interventions. Notably, the ServDes 2020 conference made a strong and inspiring effort to thoroughly unsettle dominant power dynamics in the field (Akama et al, 2022). Furthermore, inspiration can be taken from other design discourses, including the longstanding, ongoing discussion on power and politics in the adjacent field of participatory design (Halskov & Hansen, 2015) as well as broader conversations on decolonizing design (see e.g., Schultz et al, 2018;Tlostanova, 2017).…”

Section: Strategic Interventions In Contextmentioning

confidence: 99%

The Context of Addressing Power Dynamics in Service Design

Hay,

Vink,

Suoheimo

2023

Linköping Electronic Conference Proceedings

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To support transformative aims, scholars highlight a crucial need for increased attention to power dynamics in service design (SD). Current literature emphasizes the need for individual service designers to build reflexivity around power without much consideration for their surrounding context. This narrow focus may inadvertently reinforce existing power dynamics while using service designers as scapegoats for the persistent problem. Drawing from ecological theories in psychology, this article provides a framework for understanding the contextual factors that contribute to the lack of reflexivity around power dynamics among service designers. Based on our own experiences and a review of SD literature, we used this framework to identify domains of contextual factors that inhibit service designers to address power dynamics in practice. By proposing a systemic framework and identifying related contextual factors, this study helps to provide grounding for future research and action within the service design community regarding the structural changes needed to address power dynamics.

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Section: Strategic Interventions In Contextmentioning

confidence: 99%