Why customers and peer service providers do not participate in collaborative consumption

Hazée, Simon; Zwienenberg, Thijs; Vaerenbergh, Yves Van; Faseur, Tine; Vandenberghe, Audrey; Keutgens, Olivier

doi:10.1108/josm-11-2018-0357

Cited by 48 publications

(47 citation statements)

References 71 publications

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“…Access-related barriers for P2P car owners include the perceived risk of limited access to their car (Hazée et al , 2020) and possible damage to the car while rented out. In a study of P2P carsharing in California, Ballús et al (2014) noted that where the platform provider's package did not include insurance, fewer owners were willing to offer their car, as they would incur higher costs in the event of it being damaged.…”

Section: Resultsmentioning

confidence: 99%

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Carsharing: a systematic literature review and research agenda

Nansubuga

Kowalkowski

2021

JOSM

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PurposeFollowing the recent surge in research on carsharing, the paper synthesizes this growing literature to provide a comprehensive understanding of the current state of research and to identify directions for future work. Specifically, this study details implications for service theory and practice.Design/methodology/approachSystematic selection and analysis of 279 papers from the existing literature, published between 1996 and 2020.FindingsThe literature review identified four key themes: business models, drivers and barriers, customer behavior, and vehicle balancing.Practical implicationsFor managers, the study illuminates the importance of collaboration among stakeholders within the automotive sector for purposes of widening their customer base and maximizing utilization and profits. For policy makers, their important role in supporting carsharing take-off is highlighted with emphasis on balancing support rendered to different mobility services to promote mutual success.Originality/valueThis is the first systematic multi-disciplinary literature review of carsharing. It integrates insights from transportation, environmental, and business studies, identifying gaps in the existing research and specifically suggesting implications for service research.

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Section: Resultsmentioning

confidence: 99%

“…Future studies on service providers can also contribute to the development of balanced solutions based on better alignment of the service provider and customer requirements. Additionally, the perspective of car owners who rent their cars for P2P carsharing has been neglected by existing research (Haz ee et al, 2020).…”

Section: Key Customer Requirementsmentioning

confidence: 99%

Carsharing: a systematic literature review and research agenda

Nansubuga

Kowalkowski

2021

JOSM

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“…Functional and psychological barriers can drive consumer avoidance of engaging with the SE. Barriers include the complexity of digital platforms and the inability of some platforms to build critical mass, the contamination and lack of ownership of shared assets, lack of control over service quality, high competition for idle resources, changes to the legal environment, incompatibility with consumer lifestyles and lack of tangibility of experiential goods (Hazée et al , 2020; Hofmann et al , 2017; Morewedge et al , 2021). Additionally, the building of trust and transparency acts as a major barrier to engagement with the SE, including negative interactions with undesirable consumers, the difficulty of establishing trust and shortcomings of mechanisms for establishing trust.…”

Section: The Sharing Economy (Se)mentioning

confidence: 99%

Engaging users in the sharing economy: individual and collective psychological ownership as antecedents to actor engagement

Baker

Kearney

Laud

et al. 2021

JOSM

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PurposeThis conceptual study explicates the dynamic, interlinked relationship between two of the most popular theories in marketing today: psychological ownership (PO) and engagement. The study is set in the sharing economy (SE), where platform business success depends on high levels of engagement by users, both individuals and collectives. The study argues individual PO (iPO) acts as the antecedent to engagement within a dyad of brand and user, and collective PO (cPO) as the antecedent to collective engagement by communities of users.Design/methodology/approachThis conceptual study synthesizes PO theory and engagement theory to produce a PO–engagement framework. The authors adopt a dual-level perspective encompassing individual- and group-level phenomena in the SE and employ examples from practice to illustrate their arguments.FindingsPO acts as the antecedent to the positively valenced disposition and engagement activities of actors in the SE. iPO manifests as engagement within a dyad of brand and user. Outcomes include brand love and contributions to brand reputation and service offerings. Collective PO manifests as engagement within a community or collective. Outcomes include community-oriented peer-to-peer (P2P) sharing for the benefit of others.Originality/valueThis study offers a dynamic framework of PO and engagement in the SE, the PO–engagement framework. The authors contribute to PO and engagement literature studies in marketing by illustrating how a platform user's attachment to targets in the SE motivates emergence of PO, and how different types of engagement manifest from different types of PO.

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“…In an effort to facilitate better understanding of why consumers using mobile applications do not engage in collaborative consumption, Hazée et al (2020) employed a qualitative methodology. They found that barriers exist relating to complexity, value, risk, compatibility, contamination, image and responsibility.…”

Section: New Research Contributionsmentioning

confidence: 99%

After the revolution – new chances for service research in a digital world

Walsh¹

2020

JOSM

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PurposeDigital media has revolutionized societies and changed forever how we do business. This paper aims to determine the current scope of service research in the area of digital media, identifying research gaps and introducing new research contributions to complement our knowledge of digital media.Design/methodology/approachBased on all service articles of the SERVSIG literature alert system from 2016 to 2019, a subset of digital media articles was identified and latent Dirichlet allocation (LDA) text-mining methods were used on the abstracts and titles of the articles for topic modeling of the field. Dominant research topics were identified and depicted in a two-dimensional space.FindingsThe study identifies eight distinct topic areas of digital media in service research and shows their relationship to each other in a two-dimensional space. A clear tendency in service research towards taking primarily a customer (versus business perspective) of digital media can be observed. Further, for some journals, a trend towards specialization on particular topics could be detected.Research limitations/implicationsThis article advocates for more digital media research with a stronger business perspective. Further, although particular new technologies are exciting to discuss, it seems that the importance of customer relationship topics in digital media is not reflected in the current digital media research as needed.Originality/valueThe article uses a quantitative–explorative approach to determine the current state of research in regard to digital media in services. The authors introduce 11 new studies that aim to close the knowledge gap in critical areas of digital media.

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Why customers and peer service providers do not participate in collaborative consumption

Cited by 48 publications

References 71 publications

Carsharing: a systematic literature review and research agenda

Carsharing: a systematic literature review and research agenda

Engaging users in the sharing economy: individual and collective psychological ownership as antecedents to actor engagement

After the revolution – new chances for service research in a digital world

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