Why do Individuals Continue Using Mobile Payments - A Qualitative Study in China

Chen, Xiaogang; Carpenter, Darrell; Li, Xue; Chen, Charlie C.; Hung, Shin‐Yuan

doi:10.24251/hicss.2018.180

Cited by 6 publications

(5 citation statements)

References 43 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The tendency to reuse intention on Go-Pay in the future will be higher as well. This result is in line with the research presented by (Chen et al 2018 andHumbani, 2018) that the level of customer desire to reuse intention is influenced by trust.…”

Section: Discussion the Effect Of Trust On Reuse Intentionsupporting

confidence: 92%

“…By using Go-Pay customers can enjoy discounted service rates in the form of discount promos or vouchers and cashback. According to Chen et al (2018) and Chen and Li (2017), a technology that is created will be better if it is easy to operate. The ease of being the main factor is the effect of using technology, but the comfort of using technology is also important.…”

Section: The Effect Of Perceived Benefit On Reuse Intentionmentioning

confidence: 99%

“…The topic of reuse intention is currently important to discuss because it gets serious the ways how the business of the company in keeping customers from continuing to use their services, the greater the value of revenue from customers and to reduce the operational costs of services (Chen et al, 2018). According to Hoehle and Huff (2012), reuse intention is influenced by how much a user trusts the mobile payment.…”

mentioning

confidence: 99%

See 2 more Smart Citations

Trust and Perceived Benefit as Antecedents of Reuse Intention in Mobile Payment Services

Narahdita

Aisjah

Kusniyah

2020

JAM

View full text Add to dashboard Cite

The purpose of this study is to describe and analyze the direct and indirect relations between trust, perceived benefit, perceived risk, and reuse intention. The population of this research is to graduate students who have used Go-pay. Using a purposive sampling method with a nonprobability sampling technique, 177 people were selected as respondents. Research findings show that the trust had an influence directly against the perceived benefit, perceived risk, and reuse intention. Furthermore, the perceived benefit directly influence reuse intention. Besides, this research confirmed that the perceived benefits partially mediate the relationship of trust in the intention of reuse. Nevertheless, the perceived risk does not influence reuse intention.

show abstract

Section: Discussion the Effect Of Trust On Reuse Intentionsupporting

confidence: 92%

Section: The Effect Of Perceived Benefit On Reuse Intentionmentioning

confidence: 99%

mentioning

confidence: 99%

See 1 more Smart Citation

Trust and Perceived Benefit as Antecedents of Reuse Intention in Mobile Payment Services

Narahdita

Aisjah

Kusniyah

2020

JAM

View full text Add to dashboard Cite

show abstract

“…Perceived transaction speed is also viewed as a necessary time to make a transaction through a mobile device (Abadzhmarinova, 2014). Perceived usefulness is measured by perceived transaction convenience and speed (Chen et al, 2018). Transaction speed is measured through time of payment and time of providing notification in accordance with the change of account balance (Schuh & Stavins, 2016).…”

Section: Perceived Transaction Speedmentioning

confidence: 99%

An empirical analysis of Cambodian behavior intention towards mobile payment

Do¹,

Tham²,

Khatibi³

et al. 2019

10.5267/j.msl

View full text Add to dashboard Cite

Mobile payment is becoming an evitable trend in the globe and is well expanding rapidly into emerging countries. Many research models are developed and confirmed that behavior intention is an important fact which decides the level of using mobile payment among users. The existing research models have made empirical evidences confirming behavior intention depended on performance and effort expectancy. This research expands previous empirical evidence by involving perceived transaction speed as an important explanatory variable to both performance expectancy and effort expectancy and also captures how behavior intention is influenced by performance expectancy and effort expectancy among Cambodian users. A total of 200 questionnaires were collected, analyzed and summarized for this study. Result reveals that performance expectancy and effort expectancy affect positively and significantly on behavior intention. Perceived transaction speed has a positive and significant relationship with effort expectancy but Perceived transaction does not have any positive and significant relationship with performance expectancy. Result from this study also concludes the role of perceived transaction speed which is affecting intention to use mobile payment among users. However, there are some limitations to be addressed for the future researches; this research may include larger samples to find out the clear effect on behavior intention of the end-users.

show abstract

“…According to empirical evidence, PU is an important predictor of intentions to use new technologies in the future (Arvidsson, 2014). With respect to mobile payment systems, PU refers to the ease and speed with which transactions may be completed, as well as the fact that they are complementary to cash transactions (Chen et al, 2018). To add to this, according to Taylor and Todd (1995), perceived usefulness (PU) was a significant antecedent in distinguishing the differences between users and non-users.…”

Section: Perceived Usefulness (Pu)mentioning

confidence: 99%

The moderating role of gamification toward intentions to use mobile payments applications in Bahrain: an integrated approach

Akhtar,

Sarea,

Khan

et al. 2023

PRR

View full text Add to dashboard Cite

PurposeUsing an integrated theoretical model, this study aims to examine the moderating role of gamification in influencing intentions to use mobile payment applications in Bahrain.Design/methodology/approachThe current examination happens to be the first approximation in the context of Bahrain wherein an extended TPB-based model integrating variables from TAM and UTAUT2 is used along with gamification and situational influence to examine the intentions to use m-payment applications.FindingsThe findings revealed that among the variates of the TPB, AT and PB significantly affect the intentions (IN) to use m-payment applications in Bahrain, but SN fails to affect intentions, similarly SI also fails to affect intentions thereby proving that the pandemic fails to drive the intention of the population under study toward using m-payment applications. However, when the application offers gamification (GM) features, SI significantly affects intentions through GM, thus experience along with situation drives intentions and this becomes the major theoretical contribution of the study.Practical implicationsThis examination offers useful practical implications in the form of the findings revealing that GM affects intentions to use m-payment applications and that GM moderates the relationship between perceived risk (PR) and IN, as well as SI and IN, which can be used by the service providers to improve the user experience and achieve better acceptance of their application.Originality/valueThe novelty of the study lies in testing the integrated theoretical model in the context of a GCC nation, Bahrain.

show abstract

Why do Individuals Continue Using Mobile Payments - A Qualitative Study in China

Abstract: Abstract

Cited by 6 publications

References 43 publications

Trust and Perceived Benefit as Antecedents of Reuse Intention in Mobile Payment Services

Trust and Perceived Benefit as Antecedents of Reuse Intention in Mobile Payment Services

An empirical analysis of Cambodian behavior intention towards mobile payment

The moderating role of gamification toward intentions to use mobile payments applications in Bahrain: an integrated approach

Contact Info

Product

Resources

About