Why interpersonal communication is important in public administration?

Naumovski, Vladimir; Dana, Léo‐Paul; Pesakovic, Gordana; Fidanoski, Filip

doi:10.18276/wpe.2017.14-04

Cited by 12 publications

(10 citation statements)

References 7 publications

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“…If verbal or non-verbal communication is missing, it can be a challenge to lead a meaningful conversation (Venter, 2019). There is a need to set communication rules for effective information exchange (Naumovski et al, 2016). Two-way communication is expected in the communication process as an indicator of effective communication (Lusiawati, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Two-way communication is expected in the communication process as an indicator of effective communication (Lusiawati, 2019). Interpersonal communication can determine success in the future and is an important tool for understanding each other, delivering instant feedback, solves moments of misunderstanding, ambiguity or confusion (Purnomo et al, 2021, Naumovski, 2016. Effective communicators are able to recognize the needs of communication partners, generally, people who are engaged in communication hope for an outcome such as trust, psychological well-being or mutual satisfaction, each conversation can bring a positive or negative effect on the emotions and the manager can improve communication and employees' feeling about their work (Naumovski, 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Interpersonal communication can determine success in the future and is an important tool for understanding each other, delivering instant feedback, solves moments of misunderstanding, ambiguity or confusion (Purnomo et al, 2021, Naumovski, 2016. Effective communicators are able to recognize the needs of communication partners, generally, people who are engaged in communication hope for an outcome such as trust, psychological well-being or mutual satisfaction, each conversation can bring a positive or negative effect on the emotions and the manager can improve communication and employees' feeling about their work (Naumovski, 2016). Effective communication is not about what makes the speaker feel good or passing out the information to another person or what sounds good or just about facts and data it is about goal-oriented, intentional and meaningful communication.…”

Section: Literature Reviewmentioning

confidence: 99%

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Interpersonal Communication in Retail

2022

Vadyba

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Communication is a very important part of a manager's job. Every manager communicates with their team, colleagues and his/her manager. Effective communication in the organization is the basis for achieving the goals of the organization, motivating people and creating trust environment. If a manager is able to motivate his/her team, people are willing to do more for the company and themselves. Also, a trust environment supports achieving the company goals, working environment in a team and the whole company culture as well. People communicate nonstop, they share their ideas, opinions, discuss basic daily issues, talk to friends and family members and similar. Even if they do not talk, they communicate because they send nonverbal signals to other people. The best way of communication is face-to-face in real-time. Nowadays, there are many ways how to communicate using modern technologies. These technologies can help if there are long distances between people, e.g., for conference calls with more countries, but this paper focuses on interpersonal face-to-face communication. Communication should enable smooth cooperation with others, e.g., by active listening, managers may get more information about their team members than just listening without paying attention. No less important is non-verbal communication in the interpersonal communication process between two or more people. Different signals may improve added value to the whole conversation, highlight the main information, keep people interested in listening, and tell more than just expressing by using words. Communication is a complex process. Many researchers spend their lives researching this field and looking for ways of effective communication. Everybody can learn how to communicate more effectively and lead the team towards the company goals. The main goal of this paper is the identification of the effectiveness of communication in an international retail organization and to cover the gap in the literature that does not focus on retail. The research took place in its branch in Germany. This research used a questionnaire consisting of questions where respondents indicated answers on a Likert scale Based on the research, it is possible to point out the strengths and weaknesses in the communication process between managers and subordinates. This paper shows how employees and managers communicate and their mutual satisfaction. 48 employees participated in the research of a total of 187 employees, which means the return rate of the questionnaire is 25.67%. The communication process in the selected organization is at a good level, however, with some deficiencies. Among the positive aspects, there is an openness in interpersonal communication and in the department as well, moreover a clear and unambiguous communication of the manager, active listening and understanding of messages that support the effective communication process in the organization. On the other hand, there are some deficiencies, for instance, employees lack more feedback, another issue occurs in the communication process between the manager and his/her team, which is about information flow, where only about a quarter of the information the employees receive from their manager. The benefit of this research is seen for HR professionals, managers and scholars who may get an overview of the pros and cons of interpersonal communication based on results from a questionnaire focused on the way of communication at the company and between supervisor and his/her team and team members.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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Interpersonal Communication in Retail

2022

Vadyba

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“…When such relationships are positive and cordial, it affects commitment of civil servants, built life-long ties that affects productivity and performance of ministries and governmental agencies. Writing on the effect of interpersonal relationships between employees and citizens on goal achievement; commitment of staff and performance of the organization, (Naumovski, Dana, Pesakovic and Fidanoski, 2016:2) observe that:…”

Section: Nature and Impact Of Interpersonal Relationships In The Workplacementioning

confidence: 99%

“…Only institutions that succeed in establishing principles of effective communication have the privilege to play the role of successful organizations in today's social conditions of change and dynamism. Thus, (Naumovski et al 2016), see effective interpersonal communication as a necessity for high individual and organizational performance. It is important to note that interpersonal relationships in the workplace could be formal and informal in nature.…”

Section: Nature and Impact Of Interpersonal Relationships In The Workplacementioning

confidence: 99%

Interpersonal Relationships and Organizational Performance: The Nigerian Public Sector in Perspective

Agba

2018

Indian Journal of Commerce &Amp; Management Studies

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The public sector is managed and administered by public managers / administrators working in a web of interpersonal relationships. The interpersonal relationships between and among workers of an organization imperatively involves the communication of goals, interests, feedbacks, challenges and information. There is hardly any activity in the Nigerian public sector which does not involve interpersonal relationships and communications. As a service delivery institution of the Nigerian government, the public sector consist of levels of interactions and relationships involving human elements, institutions, departments, ministries, commissions, agencies and units. How interrelationships within and outside the public sector are perceived, interpreted, understood and reacted to affect the performance of workers and organization. According to (Naumovski, Dana, Pesakovic and Fidanoski, n.d, p. 1), interpersonal communication and relationship is one of the significant factors for the establishment and development of the public sector institutions and the advancement of society in all its ramifications.Interpersonal relationships and communication can serve as an important mechanism through which the effectiveness, efficiency and quality of services rendered by public institutions are gauged, evaluated and measured. It is therefore imperative for public and private organizations to observe, assess and analysis how their workers relate with one another, the customers of the organization, stakeholders and the society (environment). Before we make further progress in the paper, we want to answer the question, what is interpersonal

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The relevance of communication for the well-being of public personnel in local government: does it have an impact on citizen satisfaction?

Matteis

Striani

Greco

2023

IJPSM

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PurposeCommunication within a public organization is a fundamental aspect considering its contribution both to organizational well-being and – as highlighted by recent literature – to the improvement of relations with external users. This paper aims at analyzing the relevance of different dimensions of communication and the relationship between communication and citizens' satisfaction.Design/methodology/approachThe study is based on data collected through questionnaires (303; 86%) filled in by the public personnel of an Italian local government to verify the communication dimensions relevance. The authors applied the OLS method to test the relationship between communication dimensions and citizens' satisfaction (deriving from the municipality's customer satisfaction survey system, which collected 3,708 questionnaires).FindingsThe authors show that four of the five communication dimensions considered are particularly relevant and that two of them (“interpersonal communication” and “organizational communication”) positively influence the level of satisfaction of users of local public services (citizens' satisfaction), also countering the negative perception of certain sectors (e.g. taxes and local taxation, traffic police). The conclusion also highlights some limitations of the work.Originality/valueThe study brings new insights into the impact of communication (as an element of public employee well-being) on citizen satisfaction, leading to some useful implications for public managers.

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Why interpersonal communication is important in public administration?

Cited by 12 publications

References 7 publications

Interpersonal Communication in Retail

Interpersonal Communication in Retail

Interpersonal Relationships and Organizational Performance: The Nigerian Public Sector in Perspective

The relevance of communication for the well-being of public personnel in local government: does it have an impact on citizen satisfaction?

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