“…Furthermore, there are other activities going on in the healthcare system that have less to do with technical innovation, but rather focus on organisational aspects. This includes changes of healthcare operations and regulations from a top-down perspective (Wassrin, 2018), as well activities by patients, doctors, nurses and other stakeholders, working on improvements from a bottom-up perspective (Alfes et al, 2013;Crompton and Waring, 2018;Hamrol, 2016;Lakomaa, 2018;Schiavone, 2020).…”