The COVID-19 pandemic was a natural experiment that allowed for the
reexamination of various theories and social phenomena in a novel context.
This study aimed to determine whether under these novel circumstances,
greater support was provided in asymmetric or symmetric interactions. More
specifically, we focused on the main actors in the provision of remote
learning support to secondary school students and we examined students?
perceptions in different time periods during the first wave of the pandemic.
Another aim was to describe the content of the support provided to students
by various actors in education. This longitudinal exploratory research
followed 160 secondary school students over the course of 12 weeks during
which regular classes were not held at schools. Three research cycles
conducted during different remote learning periods revealed that students
perceived teachers and peers as the main actors in the provision of learning
support. Parental learning support was not negligible, especially during the
longest movement ban during the pandemic. Conversely, students seldom
recognized school counselors as educational actors providing learning
support. The content of the support provided by the abovementioned actors
related to the cognitive, motivational, emotional, and organizational
aspects of learning.