“…Improvement and quality assurance processes in universities have been implemented in nearly every country of the world, following different procedures and achieving different results (e.g. Kells, 1992;Van Vught and Westerheijden, 1993;Frederiks et al, 1994;Ratcliff, 1996;Thune, 1998;Shore and Wright, 2000;Brennan and Shah, 2000a;Yonezawa, 2002;Mollis and Marginson, 2002;Schwarz and Westerheijden, 2004;Brooks, 2005;Al Bandary, 2005;Hoecht, 2006;Gvaramadze, 2008;Michavila and Zamorano, 2008;Huusko and Ursin, 2010;Cret, 2011;Hou, 2011;Shah et al, 2011).…”