“…Researchers report residents acknowledging that staff do not listen (Yates et al, 1995), that the nursing-home is a place where rules of conversation silence the resident (Kaakinen, 1992), and that it is an unnatural environment conditioning residents to live with strangers, rather than family (Bitzan, 1998). Additionally, the nursing-home is a place where the resident's life is lived in slow motion with shuffling, pushing, pulling and sleeping (Higgins, 1998, p.860) and that it is 'well known that … residents … can be isolated and have limited interpersonal relationships' (Edwards et al, 1993, p.247;Gottesman andBourestom, 1974 andHarper Ice, 2002). It seems therefore, that the nursing-home -described as a 'mysterious and depressing place' and 'negative' (Mullins, Moody, Colquitt, Mattiason & Andersson, 1998) -does exist as a place which tends to create formal structures that minimize interactions (Nussbaum, 1993, p.238, p.241;Wiener & KayserJones, 1990).…”