Why Using a Subscription Agent Makes Good Sense

Abstract

In late summer of 2014, there was an exchange on the SERIALST listserv about why libraries would or should pay a service charge to work with subscription agents rather than order directly from publishers. The Swets Information Services bankruptcy was announced in September, impacting libraries, publishers, and others in the supply chain. The speakers explore the advantages of using an agent for both libraries and publishers and reported on the responses to a survey sent to various communities regarding the use of subscription agents. An analysis of the Swets bankruptcy illustrates some strategies that librarians can use to assess an agent's financial health as well as gauge the quality of service. KEYWORDS acquisitions, serials vendors, subscription agents, Swets information servicesIn August 2014, there were discussions on the SERIALST listserv asking if ordering subscriptions directly from publishers rather than working with subscription agents could benefit libraries. Following on the heels of these discussions, Swets Information Services announced its bankruptcy filing in September 2014. The presenters, representing libraries, publishers, and subscription agents, offered their perspectives on agents, their financial realities, and how libraries can experience better service by being more informed customers.