“…Text classification (also known as text categorization) is a critical component of text analysis, which is the process of assigning appropriate predefined labels or tags to unstructured text such as phrases, paragraphs, questions, or documents in order to solve a variety of natural language processing problems. It is widely used in a wide range of applications, including spam email detection (Sharma et al, 2021;Ma, Yamamori & Thida, 2020;Taylor & Ezekiel, 2020), sentiment analysis (Waheeb et al, 2020;Alshamsi et al, 2020;Sudhir & Suresh, 2021), question answering (Perevalov & Both, 2021), news categorization (Fanny, Muliono & Tanzil, 2018;Mallick, Mishra & Chae, 2020), and user intent classification (Liu et al, 2020). Classification of pertinent text has demonstrated significant promise in a variety of domains, including marketing, product management, customer service, medical, and others.…”