Work Domain Analysis Using the Abstraction Hierarchy

Bisantz, Ann M.; Mazaeva, Natalia

doi:10.1201/9781420063059.ch3

Cited by 4 publications

(3 citation statements)

References 16 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…As is evident, most reports use Work Domain Analysis, with fewer reports using Control Task Analysis, and even fewer reports using Strategies Analysis, Social Organisation and Cooperation Analysis or Worker Competencies Analysis. Benda and Sanderson (1998), Bisantz and Mazaeva (2009), Bisantz and Vicente (1994), Burns (2000), Burns et al (2003,2007), Vicente (1998, 2001), Jansson et al and Sanderson (1999Sanderson ( , 2001, Nguyen (2002), Stanton et al (2006), Torenvliet et al (2008), Vicente (1990Vicente ( , 1991Vicente ( , 2002, Vicente et al (1995), Vicente and Rasmussen (1990), Watson and Sanderson (1998), Wong et al (1998), Xiao et al (2008), Xu (2007), Zhou et al As various researchers have noted, one reason that Strategies Analysis is seldom used may be the lack of a satisfactory method for performing it that is well-integrated with the other phases of CWA (Vicente, 1999, Naikar 2006, Kilgore et al 2009, Cornelissen et al 2012. In this article, we seek to address this need by proposing a method for formative Strategies Analysis that should apply to a range of domains.…”

Section: Overview Of Cwa Phasesmentioning

confidence: 99%

A formative approach to the strategies analysis phase of cognitive work analysis

Hassall

Sanderson

2012

Theoretical Issues in Ergonomics Science

View full text Add to dashboard Cite

Strategies Analysis, the third phase of Cognitive Work Analysis, helps investigators consider the range of ways in which workers can perform control tasks. Most existing approaches to Strategies Analysis identify a limited number of domain-specific strategies. We present a two-phase formative Strategies Analysis method intended to expose the range of strategies possible within a work system and the likelihood that different types of strategies will be selected in different contexts. The first phase, the preparatory phase, identifies generalised constraints that affect the range and selection of strategies, and the categories of strategies that may be applied to any domain. In the second phase, the application phase, investigators use the outputs of the preparatory phase to explore the impact that different work situations, tasks and workers have on the categories of strategies most likely to be adopted.

show abstract

Section: Overview Of Cwa Phasesmentioning

confidence: 99%

A formative approach to the strategies analysis phase of cognitive work analysis

Hassall

Sanderson

2012

Theoretical Issues in Ergonomics Science

View full text Add to dashboard Cite

show abstract

“…It can provide valuable information about the structure of work, articulate abstract concepts such as professional values and culture, and describe the constraints that operate in the work domain. WDA can describe how structures, abstract values, and constraints affect the normal functions of a system [ 7 ]. There are many examples of using CWA in health care [ 1 , 8 - 14 ].…”

Section: Introductionmentioning

confidence: 99%

Modeling Patient Treatment With Medical Records: An Abstraction Hierarchy to Understand User Competencies and Needs

St-Maurice

Burns

2017

JMIR Hum Factors

View full text Add to dashboard Cite

BackgroundHealth care is a complex sociotechnical system. Patient treatment is evolving and needs to incorporate the use of technology and new patient-centered treatment paradigms. Cognitive work analysis (CWA) is an effective framework for understanding complex systems, and work domain analysis (WDA) is useful for understanding complex ecologies. Although previous applications of CWA have described patient treatment, due to their scope of work patients were previously characterized as biomedical machines, rather than patient actors involved in their own care.ObjectiveAn abstraction hierarchy that characterizes patients as beings with complex social values and priorities is needed. This can help better understand treatment in a modern approach to care. The purpose of this study was to perform a WDA to represent the treatment of patients with medical records.MethodsThe methods to develop this model included the analysis of written texts and collaboration with subject matter experts. Our WDA represents the ecology through its functional purposes, abstract functions, generalized functions, physical functions, and physical forms.ResultsCompared with other work domain models, this model is able to articulate the nuanced balance between medical treatment, patient education, and limited health care resources. Concepts in the analysis were similar to the modeling choices of other WDAs but combined them in as a comprehensive, systematic, and contextual overview. The model is helpful to understand user competencies and needs. Future models could be developed to model the patient’s domain and enable the exploration of the shared decision-making (SDM) paradigm.ConclusionOur work domain model links treatment goals, decision-making constraints, and task workflows. This model can be used by system developers who would like to use ecological interface design (EID) to improve systems. Our hierarchy is the first in a future set that could explore new treatment paradigms. Future hierarchies could model the patient as a controller and could be useful for mobile app development.

show abstract

“…CWA was developed explicitly for the purpose of analyzing complex systems in which unanticipated events could occur. CWA has shown success in modeling the work of single operators (e.g., Bisantz & Mazaeva, 2009;Burns, Enomoto, & Momtahan, 2009;Effken, Brewer, Logue, Gephart, & Verran, 2011;Flach & Amelink, 2003;Groppe, Pagliari, & Harris, 2009;Ho & Burns, 2003;Kilgore, St-Cyr, & Jamieson, 2009;Naikar, 2009), but relatively few attempts have been made to use CWA for modeling team situations (e.g., Ashoori & Burns, 2010;Burns, Torenvliet, Chalmers, & Scott, 2009;Burns & Vicente, 1995;Euerby & Burns, 2012;Naikar, Moylan, & Pearce, 2006;Rasmussen, Pejtersen, & Schmidt, 1990).…”

Section: Introductionmentioning

confidence: 99%

Team Cognitive Work Analysis

Ashoori

Burns

2012

Journal of Cognitive Engineering and Decision Making

View full text Add to dashboard Cite

Today's complex sociotechnical systems involve more than just single operators and often include rich team interactions. In this article, the authors explore cognitive work analysis (CWA), a method typically used for deriving design requirements to support single operators, and rework this methodology into a version that is intended to show requirements required to support successful team collaboration. Team-suitable approaches are presented for the first two steps of CWA, work domain analysis and control task analysis. These approaches are collected from past attempts to model teams with CWA and two new teamwork visualizations, collaboration tables and decision wheels. The applicability of the extended models is demonstrated with a health care example.

show abstract

Work Domain Analysis Using the Abstraction Hierarchy

Cited by 4 publications

References 16 publications

A formative approach to the strategies analysis phase of cognitive work analysis

A formative approach to the strategies analysis phase of cognitive work analysis

Modeling Patient Treatment With Medical Records: An Abstraction Hierarchy to Understand User Competencies and Needs

Team Cognitive Work Analysis

Contact Info

Product

Resources

About