Work engagement and perceived customer value, the mediating role of meaningfulness through work

Heyns, Marita M.; McCallaghan, Sean; Beukes, Werner

doi:10.4102/sajems.v24i1.3749

Cited by 3 publications

(2 citation statements)

References 28 publications

(51 reference statements)

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“…Job meaningfulness is also a trigger to internal motivation, or an intrinsic motivator [85], which can encourage employees to adapt to the changes in their job structure easily and enhance their adaptive performance. The result of this study enforces the views of several past studies which stated that job meaningfulness is a mediator between positive behavior and positive outcomes, such as an individual's readiness to accept changes and adaptive performance [86], mediate between learning-oriented individuals and job involvement [84], and mediate between job involvement and sales achievement, as well as customer satisfaction [87].…”

Section: Discussionsupporting

confidence: 86%

The Role of Employees’ Technology Readiness, Job Meaningfulness and Proactive Personality in Adaptive Performance

Hamid

2022

Sustainability

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The escalating utilization of digital technology has created new challenges and therefore calls for modifications in organizational culture, technology infrastructure and job structure. However, there is still a lack of research studies that view digital technology from the perspective of how challenges of digital technology can be addressed at the employee level. Transformation toward digitalization requires employees’ readiness to adapt to the new job structure. Adaptability is the employees’ ability to adapt to changes. Employees with adaptive performance can solve problems creatively, manage volatile situations and handle pressure effectively. Adaptive performance can be enhanced when employees are ready to adopt the utilization of digital technology or technology readiness. Technology readiness is the tendency of employees to use new technology to achieve goals related to their lives and work. However, an individual’s tendency to utilize digital technology varies depending on their perception of their job’s meaningfulness and the personality that the person has. Therefore, the objective of this study is to investigate the relationship between employees’ technology readiness and adaptive performance, and to examine the role of job meaningfulness as a mediator and proactive personality as a moderator. Data was analyzed using the PLS-SEM. The results showed that employees with the tendency to utilize technology in their jobs have higher adaptive performance. Furthermore, the relationship is mediated by job meaningfulness and is enhanced by employees with highly proactive personalities. The findings from this study can drive organizations to motivate their employees and provide a flexible job structure to encourage the employees to utilize technology more effectively.

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Section: Discussionsupporting

confidence: 86%

The Role of Employees’ Technology Readiness, Job Meaningfulness and Proactive Personality in Adaptive Performance

Hamid

2022

Sustainability

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“…Therefore, the hypothesis test 2 states that Ho is accepted and Ha is rejected. The research in journal (Heyns et al, 2021) stating that job involvement has a positive influence on competitive advantage, where job involvement can ensure that a company that is more productive will be more profitable. The result of this research are in line with research in journal (Widjajani et al, 2017) stating that job involvement has an indirect influence on competitive advantage because it requires adding the variables of leadership, organizational culture and job satisfaction and behavior in various knowledge.…”

Section: Discussionmentioning

confidence: 99%

The Influence of Employee Creativity and Job Involvement on Competitive Advantage Mediated by Strategic Planning at PT Nesinak Industries

Usliani,

Setyaningrum

2024

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The purpose of this study was to determine the direct and indirect effects between the variables of employee creativity and job involvement variables mediated by strategic planning on competitive advantage. This research was conducted using a quantitative method approach. The sample used in this study was 90. Data collection was used by distributing questionnaires. The research results show that employee creativity (X1) has a positive influence on competitive advantage (Y) with a t-statistic value (5,570 > 1,96), work involvement (X2) has no influence on competitive advantage (Y) with a t-statistic value (1,685 < 1,96), strategic planning (Z) has no influence on competitive advantage (Y) with a t- statistic value (1,258 < 1,96), employee creativity (X1) has a significant influence on strategic planning (Z) with a t-statistic value (2,609 > 1,96), work involvement (X2) has a positive influence on strategic planning (Z) with a t-statistic value (5,934 > 1,96), employee creativity (X1) mediated by planning strategy (Z) has no influence on competitive advantage (Y) with a t-statistic value (0,937 < 1,96), work involvement (X2) mediated by strategic planning (Z) has no influence on competitive advantage (Y) with a t-statistic value (1,298 < 1,96).

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Moral licensing effect of work engagement: The role of psychological entitlement and relationship conflict with supervisors

Zhang,

Wang

2024

Business Ethics Env & Resp

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Given the importance of work engagement for organizations and the almost unified and steadfast understanding of its benefits, it is imperative to investigate the potential downside of work engagement to prevent unexpected damage. However, there has been relatively little research on its negative impacts. Drawing on the moral licensing theory, this study identifies the potential negative effects of work engagement by exploring the mediating role of psychological entitlement. An online experiment and a survey are conducted to test the theoretical model. The results reveal that work engagement leads to deviant workplace behavior through psychological entitlement only in cases where there is a higher level of relationship conflict with supervisors. The conclusions of this study shed light on how work engagement negatively affects organizations. The current study also contributes to practice by suggesting that supervisors should be aware of employees with a higher level of work engagement and communicate with them in a reasonable manner.

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Work engagement and perceived customer value, the mediating role of meaningfulness through work

Cited by 3 publications

References 28 publications

The Role of Employees’ Technology Readiness, Job Meaningfulness and Proactive Personality in Adaptive Performance

The Role of Employees’ Technology Readiness, Job Meaningfulness and Proactive Personality in Adaptive Performance

The Influence of Employee Creativity and Job Involvement on Competitive Advantage Mediated by Strategic Planning at PT Nesinak Industries

Moral licensing effect of work engagement: The role of psychological entitlement and relationship conflict with supervisors

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