This paper explores the nature of Work-Life Balance (WLB) policies offered within a developing country (Gaza, Palestine), by two telecommunication companies. The cultural context is described, in which two semi-public companies have developed a particular set of family-friendly policies. Then ideas are explored on why the adoption of Work-Life Balance (WLB) policies in these organisations may have taken a particular pathway, and may resemble organisations in other Muslim and Arab countries. Design, methodology and approach: Using the value assumptions of critical realism, two qualitative studies have been undertaken in which 17 managers, and 32 employees were interviewed in the two companies. These interviews were then subjected to standard qualitative analysis. Findings: Reasons for the provision WLB benefits identified by respondents were often different in kind and degree from those found in studies in Western countries. Furthermore, perceived reasons for the introduction of these benefits differed between groups of employees, namely managers and professional employees. Generally, WLB benefits supported women in an Islamic and Arabic culture, in ways which were resonant with this cultural setting, but which also reflected both local trade union pressures, government regulations, and international influences. Research limitations and implications: This study, the first of its kind in a Muslim, Arabic culture deserves replication with both qualitative and quantitative methodologies. If the findings of this initial study are replicated, there may be important implications for both public and private management, and for international firms investing in Arab countries. Practical Limitations: This interpretation is a value-based approach, resulting from the subjective analyses of the researchers, and further generalisations must be based on replication studies. Social Implications: The findings of this study do have important implications, since they appear to show that the ethos and range of WLB benefits, and the reasons for their implementation can be quite different when Arab and Western countries are compared. These initial results, if replicated, could be an important guide for international investors considering WLB benefits in Arab countries. Originality and Value: This is a pioneering study, using a critical realist methodology, and the research model could have wider implications for crosscultural studies of Work Life Balance.