2009
DOI: 10.1590/s0104-11692009000400016
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Work objective in emergency wards: professionals' conceptions

Abstract: that enable them to solve problems in the users' viewpoint.A study carried out at an emergency unit in Rio de Janeiro indicated that the work process was mainly organized to support the consequences of demand, rather than actually producing its goals, as the large number of attendances by the health team had interfered considerably in the work process (4) .

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Cited by 12 publications
(12 citation statements)
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“…Health professionals appoint divergences between the health needs that make users turn to the urgency unit and the work goal at this site, revealing dissatisfaction with patients' excessive demands, whose needs can be classified as urgency or emergency (13) . Thus, some authors highlight the need for public policy strategies to enhance the efficiency and quality of urgency services (14) .…”
Section: Discussionmentioning
confidence: 99%
“…Health professionals appoint divergences between the health needs that make users turn to the urgency unit and the work goal at this site, revealing dissatisfaction with patients' excessive demands, whose needs can be classified as urgency or emergency (13) . Thus, some authors highlight the need for public policy strategies to enhance the efficiency and quality of urgency services (14) .…”
Section: Discussionmentioning
confidence: 99%
“…Actually, there is a mismatch between what users and health professionals think, regarding the purpose of the emergency department work. (11) The difficulty of the healthcare team of patient acceptance, which is seen as a product of the failure of the network and inadequate for emergency care, may be faced by humanization policies, strategies of awareness and acceptance of emergency as the possible and legitimate gateway into the current healthcare system. Furthermore, it is important to discuss how to integrate within the network this type of patient to the other possible gateways and prepare to serve them, since the demands are generated by cultural factors and the deficiency of technological and social resources.…”
Section: Discussionmentioning
confidence: 99%
“…The literature related to nursing diagnoses, the validation of data collection instruments, the evaluation of the trauma patient and the evaluation of the critical patient in an emergency situation defined the model (construction) of the data collection instrument (10)(11)(12)(13) . The NANDA2009-11 was used as a guide for selecting the diagnoses (5) .…”
Section: Methodsmentioning
confidence: 99%