Work Stress, Job Satisfaction, and Turnover Intention in Public Telecommunication Company

Abstract

Telecommunication industry faced continuous challenges. Their employees play important role to help them to survive. The organization needs to develop a program that able to retain excellent employees. Turnover is become problem in many industries. It is believed that high turnover rate will harm the organization performance. This study aim to examine the relation of work stress, job satisfaction, and turnover intention in Telecommunication Company. The study conducted in Yogyakarta using 104 participants. Data was collected using questionnaire and analyzed using regression with PROCESS to identify the relation and the mediation. The result reveals that work stress affect turnover directly and indirectly through job satisfaction. Thus job satisfaction has a mediation role in the relation of work stress and turnover intention. Organization should focus on their human resources program to minimize the stress level in order to increase the satisfaction level while in the same time decreasing the intention to leave. This study using only one branch of the company means that any generalizations to the entire organization or telecommunication industry should discussed with caution. The cross-sectional approach also only highlights the relationships between variables and it limit thorough analysis.

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