Working with emotions: cultural employee perspectives to service management expectations

Akanji, Babatunde; Mordi, Chima; Ajonbadi, Hakeem Adeniyi; Oruh, Emeka Smart

doi:10.1108/er-11-2020-0489

Cited by 8 publications

(6 citation statements)

References 54 publications

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Section: Literature Reviewmentioning

confidence: 99%

“…Demircioglu (2021) investigated the effect of senior management style and leadership on employee job satisfaction in Australia and concluded that top-down management style is negatively associated with employee job satisfaction. Babatunde et al (2021) studied employee culture and management expectations; the findings identified three key values around reinforcing social cohesion, anticipated self-curtailment, hierarchy and expressions of servility. Obeng et al (2021) examined the effects of high-performance work practices on turnover intention through the mediating role of employee morale; the study concluded that training and empowerment had a significant influence on turnover intention.…”

Section: Bij 3010mentioning

confidence: 99%

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Team leader survival syndrome, tenure and management styles towards professional subordinates on construction megaprojects; sustainability and corporate governance

Evans

Farrell

2023

BIJ

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PurposeThe modern construction industry is highly competitive and cost driven, with tangible adversarial relationships between projects' contractual parties at individual and organisational levels; there are conflict of interest as people to survive. Accordingly, team leaders on construction megaprojects (CMPs) in multinational engineering organisations strive to survive in such competitive markets. The research’s aim is to investigate relationships between team leaders' tenure and management styles towards professional subordinates on CMPs and elaborate how corporate governance can optimally address this conflict of interest and adversarial relationships.Design/methodology/approachThe research methodology adopted processes of inducting theory using case studies. A qualitative approach was adopted as a primary data collection and analysis source. It involved case studies through primary data collection in semi-structured face-to-face interviews with 38 professional subordinates (interviewees) to discuss impacts of team leaders' tenure on their management style (a five-team leader, case studies). The research methodology is based on building theories from case study grounded theory research methodologies.FindingsThe research introduced the notion that team leader survival syndrome is pronounced and evidenced by adversarial reactions towards new or experienced professional subordinates where team leaders perceive professional subordinates, especially at senior technical levels, as potential risks that jeopardise their positions and employment survival possibilities. The syndrome is proven based on real-life case studies; it is constant, tangible and serious disorder of attitudes and behaviours. Longer tenure stimulates and accelerates these phenomena and syndrome, with 58% of team leaders exhibiting such syndromes. Optimum employee tenure is between 7 and 10 years. Corporate governance provides good resolution practices.Research limitations/implicationsThe research implications are useful to construction industry and academia. However, the analysis is limited to the case studies considered in Canada and Qatar. Due to small sample size for both case studies and respondents to the questionnaire survey, it is recommended for future exploration to expand the scope of research to larger sample size and various demographic and geographical locations.Practical implicationsCorporates should acknowledge the presence of team leader survival syndromes. They should thoroughly investigate sociopolitical relationships behind it and seek to understand consequences on professional subordinates. Corporates should also adopt a 360-degree feedback system; they should limit trust given to team leaders in this regard to responsible trust, to eliminate manipulation. Team leaders are perceived as being not always truthful and misrepresent capabilities and performance of their professional subordinates to senior managers. Corporate governance holistic multidimensional perspectives are required to provide resolutions of team leader survival syndromes.Originality/valueThe research has discovered a phenomenon that team leaders on CMPs in architecture, engineering and construction (AEC) organisations, prompted by virtue of long tenure in corporates or by power of their managerial level in organisations, perceive their professional subordinates, especially senior technical employees, as potential risks. It is thought promoting them would put their own positions and security of tenure at risk. Hence, team leaders act adversarially, to enhance their own survival prospects. This research introduced the novel team leader survival syndrome and introduced analyses, practical implications and recommendations.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Bij 3010mentioning

confidence: 99%

Team leader survival syndrome, tenure and management styles towards professional subordinates on construction megaprojects; sustainability and corporate governance

Evans

Farrell

2023

BIJ

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“…Individuals' emotions, thoughts and actions are largely context-bound and vary with organisational and societal norms (Syed & Ali, 2013). To date, emotional labour has primarily been investigated in North America, Europe and other Western contexts; therefore, the contextual and nuanced nature of emotional labour, particularly in the Asian context, remains underexplored (Babatunde et al, 2021;Bozionelos, 2016;O'Donohoe & Turley, 2006;Syed & Ali, 2013;Syed et al, 2006). To bridge this gap, this study explored how male and female nurses performed and experienced emotional labour in Sri Lanka's public and private hospitals.…”

Section: Emotional Labour Gender and Nursingmentioning

confidence: 99%

Emotional Labour of ‘Angels’: The Performances and Experiences of Male and Female Nurses in Sri Lanka

Wanninayake

O’Donnell

2021

Colombo Bus. J

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Despite emotional labour being categorised as women's work or 'pink-collar duties', whether women and men perform and experience emotional labour differently remains an ongoing debate. Most extant studies have explored this phenomenon in Western contexts, with limited research in non-Western contexts. Therefore, this paper explores how male and female nurses performed and experienced emotional labour in a non-Western context, namely Sri Lanka. Utilising 56 interviews with nurses, this qualitative study found that though nursing was perceived as women's work in Sri Lanka, there were instances where female nurses performed stereotypically 'masculine' emotional labour and vice versa. However, constant exposure to service recipients' aggression, psychologically 'taking work home', and having to combine household and caring responsibilities led female nurses to suffer greater emotional exhaustion than men.

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“…It is believed the degree of employee engagement depends on how efficiently a team of employees are built and how far each employee and leader can understand each other's emotions. The changing business environment in the global village, EI, is the key problem for managing projects particularly in the IT sector (Babatunde et al, 2021). The lack of adequate professionals in the industry of software development, the vast possibilities they possess or the mismatch in the context of personality that tends to take place are the main reasons why EI has become a necessary component in the team-building process.…”

Section: Introductionmentioning

confidence: 99%

Nexus between Emotional Intelligence and Work Engagement in the IT sector: A requisite for Global Village

Devi.¹

2022

IJSREM

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Introduction: As emotional intelligence is found to be an ideological attribute of self-awareness, self- management, social awareness, and management of relationships; it can also be suggested that it has a significant impact on the work engagement level of the employees. Employee Engagement is a multi-faceted phenomenon that is shaped by different factors. In this globally competitive environment, organizations are striving hard to enhance employee’s overall engagement levels. Background: Thus, it can be outlined that when people have high emotional intelligence, they tend to create more balance in their work and personal life. Hence, this notion of being balanced and considerate towards others may enhance their willingness to work better in less time and thereby, be more productive through their efforts. Moreover, in the context of the global village, there is a chance that people may feel left out or overburdened in their work. Purpose: In this regard, the current study will be specifically confined to the IT sector as it is the major sector that is transformed and adapted on grounds of digital cues of communication and collaboration. Findings: The findings of the study significantly affirm that there is a vast amount of literature available with regard to emotional intelligence and employee engagement level, both independently and aggregately. However, there is a lack of empirical evidence of how these two attributes coherently react to organizational and management attributes in the context of the global village, especially in the IT sector of India. Research Originality: While prior studies have extensively highlighted the importance of emotional intelligence and employee engagement levels for enhancing productivity at the traditional firm level, the current study extends the knowledge on how the interplay between these attributes play a pivotal role in the context of the IT sector in the global village. Keywords: emotional intelligence, work engagement, IT sector, global village.

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Working with emotions: cultural employee perspectives to service management expectations

Cited by 8 publications

References 54 publications

Team leader survival syndrome, tenure and management styles towards professional subordinates on construction megaprojects; sustainability and corporate governance

Team leader survival syndrome, tenure and management styles towards professional subordinates on construction megaprojects; sustainability and corporate governance

Emotional Labour of ‘Angels’: The Performances and Experiences of Male and Female Nurses in Sri Lanka

Nexus between Emotional Intelligence and Work Engagement in the IT sector: A requisite for Global Village

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