Working with patients to improve care

Kiran, Tara; Tepper, Joshua; Gavin, Frank

doi:10.1503/cmaj.190439

Cited by 11 publications

(6 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Engaging patients can improve the design, safety and satisfaction associated with new services. 36,37 Methods for this engagement have been well described 38,39 and should include clearly articulating the purpose of engagement, accommodating unique needs to make participation accessible, recruiting diverse partners, and embracing the opportunity for exchange between those with expert knowledge and those with lived experience. In the case example, patients and caregivers were recruited primarily from the hospital's patient and family advisory group and were consulted at various stages of the project.…”

Section: Engage End-users To Establish Trustmentioning

confidence: 99%

Implementing machine learning in medicine

Verma

Murray

Greiner

et al. 2021

CMAJ

View full text Add to dashboard Cite

Section: Engage End-users To Establish Trustmentioning

confidence: 99%

Implementing machine learning in medicine

Verma

Murray

Greiner

et al. 2021

CMAJ

View full text Add to dashboard Cite

“…On peut ainsi améliorer la conception et la sûreté des nouveaux services ainsi que la satisfaction par rapport à ceux-ci 36,37 . Les méthodes de ce type de participation ont été amplement décrites 38,39 et devraient comprendre une définition claire de l'objectif de la mobilisation, des adaptations aux besoins uniques pour rendre accessible la participation, du processus de recrutement de partenaires diversifiés, et de l'acceptation des occasions d'échange entre les personnes ayant des connaissances théoriques et celles ayant une expérience concrète. Dans l'exemple, le recrutement des patients et des proches aidants s'est fait principalement dans les groupes consultatifs de l'hôpital, et on les a consultés à différentes étapes du projet.…”

Section: Faire Participer Les Utilisateurs Pour éTablir Un Lien De Confianceunclassified

Mise en œuvre de l’apprentissage machine en santé

Verma¹,

Murray²,

Greiner³

et al. 2021

CMAJ

View full text Add to dashboard Cite

“…[15][16][17] Codesign is about designing "with" and "by" the service users, not "for" them. 15,18 The use of patient experience feedback or codesign approaches can support person-centered healthcare improvements-if the patient experience is heard and used. 1,2 Rehabilitation care must be person-centered, conducive to the life and participation goals of patients, and empower patients as agents of their rehabilitation.…”

Section: Introductionmentioning

confidence: 99%

“…15–17 Codesign is about designing “with” and “by” the service users, not “for” them. 15,18 The use of patient experience feedback or codesign approaches can support person-centered healthcare improvements—if the patient experience is heard and used . 1,2…”

Section: Introductionmentioning

confidence: 99%

The use of patient experience feedback in rehabilitation quality improvement and codesign activities: Scoping review of the literature

et al. 2022

View full text Add to dashboard Cite

Objective To characterize the literature, reported enablers, and gaps on the use of patient experience feedback for person-centered rehabilitation quality improvement and codesign activities. Design Scoping Review. Data sources Scientific databases (PubMed, CINAHL, Rehabdata, Scopus, Web of Science, ProQuest), website searches (e.g. Beryl Institute), snowballing, and key-informant recommendations. Methods Two independent reviewers performed title and abstract screenings and full-text reviews. Eligibility focused on English-language, peer-reviewed (all time) and gray literature (last five years) that used patient experience feedback in rehabilitation improvement activities. The aims, settings, methods, findings, implications, and reported limitations were extracted, followed by content analyses identifying reported enablers and gaps. Results Among the 901 unique references and 52 full texts reviewed, ten were included: four used patient experience surveys for improving patient experiences; six used codesign methodologies to engage patient feedback in service improvement activities. Implementation enablers included securing managerial support, having a structured methodology and facilitator, using efficient processes, engaging staff experiences, and using appreciative inquiry. Reported study gaps included limited follow-up, low sample sizes, analytical limitations, lack of reported limitations, or narrow range of perspectives (e.g. not from people with severe impairments). Conclusion Few examples of the use of patient experience feedback in quality improvement or codesign activities were found in the rehabilitation literature. Patient experience improvement activities relied exclusively on retrospective survey data, which were not combined with often more actionable forms (e.g. qualitative, real time) of patient experience feedback. Further research might consider design of activities that collect and use patient experience feedback for rehabilitation service improvements.

show abstract

Working with patients to improve care

Cited by 11 publications

References 9 publications

Implementing machine learning in medicine

Implementing machine learning in medicine

Mise en œuvre de l’apprentissage machine en santé

The use of patient experience feedback in rehabilitation quality improvement and codesign activities: Scoping review of the literature

Contact Info

Product

Resources

About