Workplace Conflict Manifestations and Turnover Intentions of Employees of Hospitality Organizations in Enugu Metropolis, South – East Nigeria

Abstract

This study centered on Manifestations of Workplace Conflict and Employee Turnover Intentions. Abusive Supervision, Workplace Mobbing, Workplace Ostracicm and Employee Turnover Intentions with respect to restaurants in Enugu metropolis formed the focus of the study. Structural Equation Modeling was used for testing the hypotheses. The findings revealed that Abusive Supervision was significantly related to Employee Turnover Intention(Standardized Coefficient=0.944, p<0.05). Workplace Mobbing was not significantly related to Employee Turnover Intention (Standardized Coefficient=-0.553, p>0.05). Also ,existence of relationship was found between Workplace Ostracism and Employee Turnover Intention(Standardized Coefficient=0.318, p<0.05). On the strength of these findings, we recommend amongst others the need for training and retraining of owners and managers of these firms to update their supervisory skills as well as the need to review and possibly update laws relating to employment in Nigeria.