Workplace Incivility and Job Satisfaction: Mediation of Subjective Well-Being and Moderation of Forgiveness Climate in Health Care Sector

Abstract

Our study investigates the role of subjective well-being and forgiveness climate between workplace incivility and job satisfaction. Drawing on conservation of resource theory, we proposed a model in which workplace incivility is associated with job satisfaction through subjective wellbeing, and forgiveness climate moderates this association. Data was collected through a survey method from 672 nurses and doctors in the health care sector at two different times. Respondents completed workplace incivility and subjective well-being scale at Time 1, and a forgiveness climate and job satisfaction scale at time 2. Findings through PROCESS Macros (Model 5) show that workplace incivility has a negative influence on job satisfaction and subjective well-being. Subjective well-being plays a mediating role in the negative effect of workplace incivility on job satisfaction. Moreover, forgiveness climate moderates the relationship between workplace incivility and job satisfaction. The implications for practice and research are discussed.

Work–family and family–work conflict and stress in times of COVID-19

“…Due to the hygienic nature of the COVID-19 pandemic, healthcare professionals have been on the front lines of combating the epidemic. Despite their professionalism, overburdened, overworked, and underequipped healthcare systems may contribute to elevated stress levels ( Khan et al, 2021 ). Medical professionals who have come into contact with any confirmed or suspected coronavirus cases are at risk for psychological and physical health problems, such as stress.…”

“…Since the outbreak of COVID-19, healthcare workers have been subjected to increased physical and mental stress, including an increased risk of illness, confinement, insufficient protective equipment, exhaustion, and a lack of contact with loved ones. The urgency of the issue is causing medical workers to have more mental health problems ( Khan et al, 2021 ), which affects their capacity to make decisions and might hurt their well-being in the long run ( Zeb et al, 2021 ). Therefore, hospital employees, such as physicians and nurses, are more likely than the general population to develop depressive disorders, such as those caused by job stress.…”

The relationship between workplace incivility and turnover intention in nurses: A cross‐sectional study

“…Employees are expected to abide by these rules in their communication with each other. Workplace incivility can hinder the holistic approach to the patient by damaging the communication processes of nurses and doctors, who are the basic members of the health care team (Khan et al, 2021). In addition, workplace incivility may be associated with stress, depression, burnout and intention to leave (Laschinger et al, 2014; Oyeleye et al, 2013).…”

Dehumanization as a Response to Uncivil and Immoral Behaviors

“…Unlike criminal acts, uncivil behaviors are not serious or dangerous enough to merit police attention or be a reason for systematic repression. In addition, on many occasions, they indicate behavior with an unknown intent to damage other citizens [ 10 ]. However, they do negatively affect people and often threaten those who are affected [ 11 ].…”