“…Medical personnel spend significant time on routine administrative tasks, which restrain creativity for organisational innovation (Cutler, 2011; Hvid and Scheller, 2017; Jaskyte, 2011; Naranjo-Valencia et al, 2011; Sumo et al, 2016). While fighting for patient’s life and health (Tsoukas, 1996), they need organisational procedures improving productivity (Cutler, 2011), which consequently increase responsibility for costs, access to care and higher quality of services (Batalden and Davidoff, 2007b; Cox Sullivan et al, 2017; Daker-White et al, 2015; Hvid and Scheller, 2017; Moreira et al, 2017; Saltman et al, 2011; Wu and Hsieh, 2011). Improvements occur in the process of continuous creation and implementation procedures based on professional knowledge (Jończyk, 2011; Poskrobko, 2011).…”