2020
DOI: 10.1093/qje/qjaa013
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Workplace Knowledge Flows*

Abstract: We conducted a field experiment in a sales firm to test whether improving knowledge flows between coworkers affects productivity. Our design allows us to compare different management practices and isolate whether frictions to knowledge transmission primarily reside with knowledge seekers, knowledge providers, or both. We find large productivity gains from treatments that reduced frictions for knowledge seekers. Workers who were encouraged to seek advice from a randomly chosen partner during structured meetings… Show more

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Cited by 72 publications
(28 citation statements)
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References 77 publications
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“…Any knowledge is tied and linked to an appropriate carrier [12]. In recent years, great emphasis has been placed, for example, on networks for the development of early careers of professionals and the creation of their knowledge [13] According to a latest study [14] we also know, that improving knowledge flows between co-workers affects productivity. Directing co-workers to share knowledge raised average productivity and reduced output dispersion between workers, highlighting the role that management practices play in generating spillovers inside the firm.…”
Section: Data Information Knowledgementioning
confidence: 99%
“…Any knowledge is tied and linked to an appropriate carrier [12]. In recent years, great emphasis has been placed, for example, on networks for the development of early careers of professionals and the creation of their knowledge [13] According to a latest study [14] we also know, that improving knowledge flows between co-workers affects productivity. Directing co-workers to share knowledge raised average productivity and reduced output dispersion between workers, highlighting the role that management practices play in generating spillovers inside the firm.…”
Section: Data Information Knowledgementioning
confidence: 99%
“…Moreover, having fewer face-to-face interactions with colleagues or supervisors may hinder the transmission of tacit knowledge in workplaces (Sandvik et al 2020), thereby affecting a worker's relative performance evaluation. 3 Causally identifying the direct and competition effects in observational data-when all workers are leave eligible-is challenging, primarily because workers self-sort into leave-takers and non-takers.…”
Section: Introductionmentioning
confidence: 99%
“…Chapter 2 also reports on a quasi-experimental evaluation of another approach to delivering tailored performance feedback in the workplace: inperson coaching by experienced peers. While early studies on social inter-Chapter 1 actions in the workplace stress that worker productivity improves mainly through peer pressure (Mas andMoretti 2009, Falk andIchino 2006), more recent work emphasizes skills transfers and knowledge flows between workers through peer-based learning (Sandvik, Saouma, Seegert, and Stanton 2020, Lindquist, Sauermann, and Zenou 2017, Chan, Li, and Pierce 2014. Estimating the causal effect of peer-based learning on worker productivity is, however, challenging because of a previous lack of data on worker-level productivity and the exact timing and identification of peer interactions.…”
Section: Worker Behaviormentioning
confidence: 99%
“…In-person coaching by experienced peers is another promising way of tailoring feedback to disaggregate productivity measures. Recent studies have stressed the importance of peer-based learning for knowledge flows and skills transfers between workers (Sandvik, Saouma, Seegert, and Stanton 2020, Lindquist, Sauermann, and Zenou 2017, Chan, Li, and Pierce 2014. Using a quasi-experimental design, we evaluate the effects of an in-person coaching program that was implemented in parallel to the targeted peercomparison feedback.…”
Section: Introductionmentioning
confidence: 99%
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