You'll Never Ride Alone: The Role of Social Media in Supporting the Bus Passenger Experience

Gault, Paul; Corsar, David; Edwards, Peter; Nelson, John D.; Cottrill, Caitlin

doi:10.1111/1559-8918.01027

Cited by 9 publications

(2 citation statements)

References 5 publications

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“…Another RTPI model currently experiencing growth is the use of social media outlets, such as Twitter (http://www.twitter.com), to allow for real‐time sharing of information between public transport operators and their passengers. Here, information is shared in both formal and informal ways; examples of the former include updates sent directly from operators/other agencies to their followers, while informal routes include passenger reports of delays or disruptions [19].…”

Section: Literature Reviewmentioning

confidence: 99%

Build an app and they will come? Lessons learnt from trialling the GetThereBus app in rural communities

Corsar

Cottrill

Beecroft

et al. 2018

IET Intelligent Transport Systems

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Real-time passenger information (RTPI) systems have been identified as having benefits in terms of passenger willingness to travel by public transport and their satisfaction levels with services provided. The lack of this amenity in rural areas, however, may hamper public transport use, thus reinforcing patterns of over-reliance on personal vehicles. To explore the potential impacts of providing RTPI in rural areas, a smartphone application (GetThereBus) was developed to allow rural bus passengers to share real-time public transport data, and access real-time and timetable information. Through user testing of GetThereBus, this work aimed to address questions related to: the impact of limited availability of rural digital infrastructure on provision of RTPI; the potential for crowdsourced information to supplement published timetable information given digital limitations; and the potential impacts of such a system on the traveller experience. This paper describes the GetThereBus development and evaluation phases. We found it was possible to design and develop a system that overcame many of the technological limitations experienced in rural areas, and users reported a positive response to the system. However, despite a campaign of user engagement, it proved difficult to recruit and motivate sufficient users to provide the data needed to achieve area-wide coverage.2

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Section: Literature Reviewmentioning

confidence: 99%

Build an app and they will come? Lessons learnt from trialling the GetThereBus app in rural communities

Corsar

Cottrill

Beecroft

et al. 2018

IET Intelligent Transport Systems

Self Cite

View full text Add to dashboard Cite

show abstract

“…In recent years, attempts have been made to capitalize on increasingly ubiquitous personal communication, computing and sensing devices (e.g., the smartphone) to leverage the knowledge distributed amongst transport system users. Transport agencies, for example, are ever more present in social media services (Austin 2010;Gault et al 2014). This facilitates engagement with citizens and enables the distribution of timely information (Bregman 2012).…”

Section: Leveraging Distributed Knowledge In Transportmentioning

confidence: 99%