Social media offers an opportune platform for educating the public about the
recommended interventions during global health emergencies. This case study
evaluated information in the popular social media platform YouTube about two key
interventions (namely, ‘social distancing’ and ‘hand
washing’) recommended during coronavirus disease-2019. Using the keywords
‘social distancing’ and ‘hand washing’, 77 and 78
videos, respectively, were selected from YouTube through pre-defined criteria.
The understandability, actionability and quality of information in these videos
were assessed. Cumulatively, the social distancing videos
received >9 million views and the hand-washing videos
received >37 million views. Thirteen social distancing videos
(16.9%) and 46 hand-washing videos (58.9%) provided
understandable, actionable and good-quality information. The non-understandable,
non-actionable or poor-quality videos had paradoxically more viewer engagements
than the understandable, actionable or good-quality videos, respectively. Most
social distancing videos came from news agencies (68.8%). Hand-washing
videos were mostly uploaded by health agencies or academic institutes
(52.6%). The videos were less likely to be understandable and actionable
and to be of good quality when uploaded by sources other than health agencies or
academic institutes. The paucity of adequate information and the limited
representation of ‘authoritative’ sources were concerning.
Strategies for harnessing social media as an effective medium for public health
education are necessary during pandemics.