Zum Design von Chatbots zur Förderung nachhaltigen Mobilitätsverhaltens

Diederich, Stephan; Lichtenberg, Sascha; Brendel, Alfred; Kolbe, Lutz M.

doi:10.1007/978-3-658-29746-6_41

Cited by 2 publications

(2 citation statements)

References 3 publications

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“…We found that 69% (n = 24) of the studies based their empirical investigations on a theoretical foundation, whereas 31% (n = 11) did not incorporate any theoretical backgrounds in their research model. Social response theory [31,32] as the most popular theoretical foundation, was used to examine how anthropomorphism elicits social responses from AIET users [20,[33][34][35]. Uncanny valley theory [19,36,37] was used to explore how anthropomorphism affects individuals' emotional responses to AIET.…”

Section: Overview Of Technologiesmentioning

confidence: 99%

Machinelike or Humanlike? A Literature Review of Anthropomorphism in AI-Enabled Technology

Li¹,

Suh²

2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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Due to the recent proliferation of AI-enabled technology (AIET), the concept of anthropomorphism, human likeness in technology, has increasingly attracted researchers' attention. Researchers have examined how anthropomorphism influences users' perception, adoption, and continued use of AIET. However, researchers have yet to agree on how to conceptualize and operationalize anthropomorphism in AIET, which has resulted in inconsistent findings. A comprehensive understanding is thus needed of the current state of research on anthropomorphism in AIET contexts. To conduct an in-depth analysis of the literature on anthropomorphism, we reviewed 35 empirical studies focusing on conceptualizing and operationalizing AIET anthropomorphism, and its antecedents and consequences. Based on our analysis, we discuss potential research gaps and offer directions for future research.

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Section: Overview Of Technologiesmentioning

confidence: 99%

Machinelike or Humanlike? A Literature Review of Anthropomorphism in AI-Enabled Technology

Li¹,

Suh²

2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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“…CAs (such as chatbots for strengthening mental health) are able to provide emotional support to humans by analyzing people's emotions or suggesting exercises and tasks [2]. They are also found to enrich efficient team interactions for collaboration purposes [8]. Thus, they represent a promising approach to address the problem of isolation and lack of trust within virtual teams.…”

Section: Introductionmentioning

confidence: 99%

Working with ELSA – How an Emotional Support Agent Builds Trust in Virtual Teams

Hofeditz¹,

Harbring²,

Mirbabaie³

et al. 2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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Virtual collaboration is an increasing part of daily life for many employees. Despite many advantages, however, virtual collaborative work can lead to a lack of trust among virtual team members, e.g., due to spatial separation and little social interaction. Previous findings indicated that emotional support provided by a conversational agent (CA) can impact human-agent trust and the perceived social presence. We developed an emotional support agent called ELSA and conducted a between-subject online experiment to examine how CAs can provide emotional support in order to increase the level of trust among colleagues in virtual teams. We found that human-agent trust positively influences the level of calculus-based trust among team members and increases team cohesion, whereas perceived anthropomorphism and social presence towards a CA seems to be less important for trust among team members.

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Zum Design von Chatbots zur Förderung nachhaltigen Mobilitätsverhaltens

Cited by 2 publications

References 3 publications

Machinelike or Humanlike? A Literature Review of Anthropomorphism in AI-Enabled Technology

Machinelike or Humanlike? A Literature Review of Anthropomorphism in AI-Enabled Technology

Working with ELSA – How an Emotional Support Agent Builds Trust in Virtual Teams

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