Էլեկտրոնային Կառավարման Հասունության Մոդելը Թվային Փոխակերպման Օրակարգի Համատեքստում / the E-Governance Maturity Model in the Context of the Digital Transformation Agenda

Abstract

This paper aims to develop a theoretical model of e-governance maturity as a core operational framework for digital transformation, in order to evaluate the policy processes occurring in Armenia during the transition to e-governance. Accordingly, the study outlines the key distinctions and interconnections between e-governance and the digitalization of governance in a step-by-step manner, analyzes various e-governance maturity models, interprets the levels of e-governance maturity assessment, and concludes with an operational analysis of the proposed maturity model. The proposed model is structured around seven key components: leadership, finance, infrastructure and technology, service delivery, big data management and security, human resources assessment, and digital agenda information systems. . The development of this theoretical model employed scientific literature reviews, document analysis, and comparative evaluations. As a result of the work done, it can be concluded that this model claims to assist in assessing the current state of government digitalization in Armenia, establishing a vision for e-governance development with key priorities, and formulating the necessary indicators for monitoring and evaluating strategic planning efforts. This model is designed for application in both specialized expert analyses and broader, multi-stakeholder evaluations, utilizing diverse data collection and analysis methods. Importantly, the model emphasizes a qualitative approach, providing a comprehensive description of egovernance and digitalization processes rather than a purely quantitative assessment