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Three statements by Dr R K Appleyard, the Director‐General for Scientific and Technical Information and Information Management at the Commission of the European Communities, set the scene for the Workshop on training users of EURONET, held in Luxembourg on 13th–16th December 1976. ‘Western Europe has made, and continues to make, prolific contributions of human knowledge through discovery and invention. In fundamental scientific research and advanced technological development we are continuously accumulating knowledge and know‐how of vital importance for our long and medium term social economic prospects. In addition, the efficiency of our government and competitivity of our industries today depend, and will do so even more acutely in the future, on the acquisition and easy retrieval of “operational” information’. ‘The purpose of EURONET is to enable managers, administrators, researchers and educators, irrespective of their location relative to where the information they need is stored, to obtain it as cheaply as possible, in good time, and with minimum inconvenience’. And, ‘Why is training and education important in this context? The reason is simple: it is no use building EURONET if there are not going to be any users who can use it effectively …’.

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