The development of the Single Window concept (unique access/contact point for composite services) for the multimodal door-to-door freight transport management is a complex endeavour that is being addressed by the European MIELE project. Led by port authorities, the project identified the need for a novel strategy to foster collaboration among stakeholders with a diversity of processes and technology. The multimodal perspective requires a convergence and thus collaboration of maritime, railway, road, and air transport facilities as it is the case for the need of traffic information for a real-time (re)planning if some accident is hindering the current route. This requires that traffic information from different operators is integrated into the freight transport routing planner. Furthermore, a unified coordination and operations management of the existing business processes is lacking. To integrate such contexts, an open enterprise collaboration network (ECoNet) infrastructure is presented and discussed.

Abstract. The growing complexity of the information and communication technologies when coping with innovative business services based on collaborative contributions from multiple stakeholders requires novel and multidisciplinary approaches. Service orientation is a strategic approach to deal with such complexity, and various stakeholders' information systems. Services or more precisely the autonomous computational agents implementing the services, provide an architectural pattern able to cope with the needs of integrated and distributed collaborative solutions. This paper proposes a service-oriented framework, aiming to support a virtual organizations breeding environment which is the basis to establish short or long term goal-oriented virtual organizations. The notion of integrated business services, where customers receive some value developed through the contribution from a network of companies is a key element.

The intelligent transport systems, which aim at providing smarter transport infrastructures and sustainable mobility, are deeply grounded on the Information and Communication Technologies. Current trends in the development of integrated complex systems, such as integrated road/highway concessions management, require new strategies to match business processes to the underlying technology. New road management policies, supported on new userpayer models, and increasing concerns about traffic safety, establish requirements for a new family of emergent business services. Offering the driver the possibility to extend current tolling business service contracts to make possible the access to public transport systems, parking areas, subscription to innovative insurance service, etc., all covered by a single contract, is a promising strategy to promote sustainable and safe mobility. Nevertheless, this new wave of emergent business services requires high interoperability among a diversity of (heterogeneous) technology systems considering both vehicle and road infrastructures. This paper discusses an approach to the required ICT-based intelligent infrastructure based on a collaborative network of stakeholders as contributors to the business service offering.