The increasing role of the tourism industry in the global economy and the growing competition makes it necessary to ensure constant performance and continually improve quality. The paper draws attention to the necessity of conducting research on tourist attraction quality also in post-industrial areas which have become attractive tourist sites. It is emphasised that industrial tourism is a new yet quickly developing phenomenon in Poland, which compels managers to differentiate their service range and improve quality standards. The paper employs the SERVQUAL (SERvice QUALity) method to assess the quality of tourist services as a theoretical instrument to measure overall visitor satisfaction. The subject of the research was the Silesian Museum, which is result of reclamation and revitalisation of the inactive “Katowice” Hard Coal Mine. The article presents an empirical verification of the methodology which was modified for the purposes of the research subject. The Museum is considered to be one of the most important cultural centres and a crucial element of the social life of the Silesia region where mining activity has been carried out for centuries. Thirty young people from different continents participated in the survey. The results demonstrated that the expectations of the visitors were not met in three cases only which suggests a very high quality of the Silesian Museum. Moreover, the presented results show increasing capabilities and opportunities to maintain a high quality of services in the studied facility. The findings indicate that the appropriately modified SERVQUAL methodology is a valuable and simple tool to evaluate visitor satisfaction. The results of the evaluation of the Silesian Museum services will be presented to the facility managers. Further research will be carried out after the improvement and implementation of the next stage of the Museum’s development.

The energy transition currently taking place in the mining regions of the European Union poses many challenges that need to be addressed with a view to 2030 and 2050, of which the reduction of greenhouse gas emissions is the key one. Initial results of the research project entitled “Models of a transition to a climate-neutral, circular economy for mining regions under transformation process”, which is developed in parallel with the transition of mining town Brzeszcze, are presented. The challenges, in the context of energy transition, for both the EU and local governments were identified on the basis of EU policies and the experience of the project team from the cooperation with the commune of Brzeszcze. A “research by design” method was used to develop model solutions. In the context of local challenges, there was a discussion of the Green Deal objectives and “greenery” as a tool for transformation and achieving well-being. It was concluded that a comparison of the tangible (mining and social infrastructure) and intangible (privileges) well-being provided by a “carbon-based” economy with the new “well-being” weights in favour of the new. This is reflected in the concerns of mine workers and the citizens as well. Therefore, proposing appropriate revitalization of a post-mining site will be one of the challenges. With regard to the revitalization, a discussion was held on the role of mining heritage which can trigger either a “growth machine” or a “decline machine” depending on the decisions taken, compatible or not with a circular economy.

The article presents the history of the Katowice Hard Coal Mine and the concept of revitalisation taking into consideration the historical development of the mine which today is closed. The concept accepted for realisation assumes adaptation of the post-mining area with its historical infrastructure for cultural functions, and namely for the construction of the New Silesian Museum. Basing the concept on the idea of minimum interference into the existing spatial layout of the former mine has had the result that the museum areas and garages have been designed under the surface of the area adjacent to the historic facilities of the mine. In relation therewith, it was necessary to carry out the works aimed at reinforcing foundations of the historic buildings and protecting the geotechnical pit slopes. The article presents the technological solutions applied to protect the historic buildings, the lift tower, and the excavations for new facilities of the Silesian Museum. Attention was drawn to the instability of the subsoil and of the rock mass due to previous mining operations conducted in the area, the need to adapt the protection technology to the existing conditions as well as the need of constant monitoring of geotechnical works underway.> It is emphasised that the presented investment is part of an ongoing process aimed at preserving the industrial part of the material cultural heritage of Upper Silesia, for centuries connected with hard coal mining and as such it stands a chance to become a showcase not only for Katowice but for the entire region of Silesia.

The debate surrounding sustainable development in the mining industry is a drawn-out one, which has long gained considerable attention from a wide range of parties. Minimizing adverse environmental impacts is an important goal for all industries keen on contributing to sustainable development. The realization of sustainable development requires the use of different disciplinary approaches to the impact assessment of development proposals. This paper examines sustainable development in the corporate mining context, and provides some guidelines for mining companies seeking to operate more sustainably. Since mining processes have the potential to impact a diverse group of environmental entities, and are of interest to a wide range of stakeholder groups, there is ample opportunity for the industry to operate more sustainably. The present study proposes an integrated and hybrid approach based on SWOT Analysis and Analytic Network Process (ANP). The analysis prescribes policy recommendations both for the government and industry which, if adopted, could facilitate improving of environmental performance developing a framework for sustainable development indicators for the mining industry. In fact the combined use of ANP method and SWOT analysis is a promising approach in supporting strategic decision-making processes.

In mine design and planning, identifying appropriate Post-Mining Land Use (PMLU) is necessary and crucial to achieving environmental quality and socioeconomic renewal. In this context, Multi-Criteria Decision Making (MCDM) methods are used to support decision-maker and stakeholder decisions. However, most studies regarding the application of MCDM methods to PMLU decisions do not favor their widespread use because they start from an already structured decisional problem. The structure they present may not apply to another PMLU decision. Therefore, the primary goal of this study is to present an innovative methodology and its corresponding framework to help decision-makers and stakeholders structure their PMLU decisions. This innovative methodology can be used from an early stage, with a low level of detail, until a later stage, with a high level of detail, and is composed of three main stages. The first stage is selecting the Transitional Post-Mining Landscape Profile, which guides the user to different Multi-Criteria Decision Analysis (MCDA) goals. The second stage is developing criteria and alternatives according to the MCDA goal, using topics representing essential dimensions that cannot be disregarded, and testing the MCDM methods. Finally, the third stage is the participatory process and final application of MCDM methods.