Communities around the world are faced with challenges as they seek to address inequality in spite of larger systems designed to create dependence. In response to this, local residents have begun to develop their own solutions to address the needs of their communities. Creating spaces for capacity building and empowerment engages community members as leaders to identify and address concerns as they emerge. The Hartland Partnership Center is an example of a community-university partnership designed to meet the needs of individuals and families living on the westside of Salt Lake City. The Hartland Resident Committee (HRC) was formed to lead this endeavour by identifying what the needs of community members were and developing programs within a community learning centre located in a gateway neighbourhood for new arriving populations of immigrant and refugee background. With this pilot study, we sought not only to understand why individuals became engaged in leadership, but also why HRC members remained engaged. More specifically, we wanted to identify what it was about the HRC that helped individuals feel comfortable to share their ideas for change and growth. We identified five key methods to engage the HRC members to be leaders in their community: (1) provide opportunities for leadership development; (2) create an inclusive environment; (3) identify the common goal of the group while respecting diversity; (4) care about the lives of RC members; and (5) implement the decisions of the group. The findings of this study provide additional insights into why community members become engaged in community-university partnerships and the foundation for further research on engagement of community members as leaders. Keywords: community engagement, empowerment, capacity building, resident committee, community social work

Community Voices for Housing Equality is a participatory action research group made up of community leaders and social workers whose aim is to address inequality and unfairness in housing by centering the voices of tenants. In this article, the core Community Voices for Housing Equality research team narrates and presents findings from phase one of the project, focused on the experiences of tenants with refugee and immigrant background in Salt Lake County, UT. The authors explain how the project emerged and why, describe the process of facilitating critical community dialogues with tenants, share findings from the dialogues, and describe initial actions taken.

The number of unprotected urban refugees in Bangkok has grown over the past few years with new migrations of young women, men and families from Somalia and Pakistan. An urban environment can mean opportunity for some but for many the environment can increase vulnerability to exploitation and detention. This study aimed to explore refugees’ experiences in Bangkok, assess agencies’ service delivery models, and strengthen their capabilities to address service gaps. Participants were recruited using purposeful sampling and snowball. Using CBPR, focus groups discussion with Somali and Pakistani refugees (n=63) and individual interviews (n=42) were conducted. Agencies’ staff (n=23) were interviewed regarding challenges in providing services to refugees. Qualitative data analysis revealed four major themes: lack of basic need, problems with legal services, agencies revealed urgent need for shifting from emergency services towards long-term strategies given the protracted immigration status of urban refugees, and the need for a collaborative approach in service provision emerged as an urgent call. Implications to social work practice with urban refugees focusing on potentials for innovative service provision and collective agency responses are discussed.