This article examines a collaborative approach to the relationship between heritage management and tourism development in Luang Prabang, Laos. The purpose is to examine stakeholder collaboration and management roles as well as the interdependence of the heritage conservation and tourism development. The research examines a UNESCO/Norwegian government project, aiming to promote collaboration between heritage conservation and tourism through stakeholder involvement. Five aspects are explored: channels of communication between the heritage and the tourism groups, generating income for heritage conservation and management, involving the local community in decisionmaking, involving the local community in tourism activities, and an assessment of the extent and success of stakeholder collaboration. Keywords: stakeholder collaboration, heritage management, Laos. Ó 2005 Elsevier Ltd. All rights reserved.Résumé: Collaboration des parties intéressées et gestion du patrimoine. Cet article examine une approche collaborative envers la relation entre la gestion du patrimoine et le dével-oppement du tourisme à Luang Prabang, au Laos. Le but est d'examiner la collaboration des parties intéressées et les rôles de sa gestion ainsi que l'interdépendance entre la préservation du patrimoine et le développement du tourisme. La recherche examine un projet de l'UNESCO et du gouvernement norvégien visant à promouvoir la collaboration entre la pré-servation du patrimoine et le tourisme à travers la participation des parties intéressées. Cinq aspects sont explorés: les voies de communication entre les groupes représentant le patrimoine et le tourisme, la génération de revenus pour la préservation du patrimoine et sa gestion, la participation de la communauté locale dans la prise de décisions, la participation de la communauté locale aux activités du tourisme et une évaluation de l'étendue et du succès de la collaboration des parties intéressées. Mots-clés: collaboration des parties intéressées, gestion du patrimoine, Laos. Ó

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Experiences constitute the essence of the tourism industry. While the literature has recognized the recent impact of technology on experiences, its empirical exploration remains scarce. This study addresses the gap by empirically exploring five leading industry cases to generate a holistic understanding of technology-enhanced tourism experiences. The main contribution of this paper lies in the development of a nine-field experience typology matrix based on the increasing intensity of co-creation and technology implementation. The final contribution of this study is the development of an experience hierarchy and discussing its relevance for experience enhancement in tourism research and practice.

Smart technologies in tourism for personalized experiencesKey Words (for indexing and abstract services -up to 6 words):Personalization; experience; smart technology; best practice; case study; JEL classification L83 Word Count 8411Word Processing Program Name and Version Number:EndNote X5 AbstractThe advances in technology have led to the emergence of innovative technological smart solutions providing unprecedented opportunities for the tourism industry. With intensified competition in the tourism market place, it has become paramount for businesses to explore the potential of technologies not only to optimise existing processes but strategically use technology in the delivery of more meaningful and personalized experiences.Despite its importance, knowledge about the role of smart technology for personalized experiences is still limited in both tourism theory and practice. This study therefore aims to explore how tourism businesses can strategically implement smart technologies to facilitate the personalization of customer experiences. In employing a qualitative case study approach, this study makes a two-fold contribution by a) identifying requirements of smart technologies for experience creation, including information aggregation, ubiquitous mobile connectedness and real time synchronization and b) highlighting how smart technology leads to two levels of personalized tourism experiences. Document, page 3/24

The research explores the experiences of Polish migrant workers in the UK hospitality sector. It reports quantitative and qualitative empirical data on the migrants' reasons for entering the hospitality workforce and their subsequent employment experiences. The findings reveal the main motive for entering employment in hospitality is for self development as migrants wish to use and learn foreign languages, gain work experience and receive other benefits that the sector provides.These self development opportunities are viewed as a means to improve career prospects in the UK or upon return to Poland. Once in the sector, positive experiences associated with hospitality employment include opportunities to meet people and work in a lively environment. Negative aspects relate to working conditions, low pay, physically demanding jobs, discrimination and management behaviour. The research suggests that certain practices and working conditions in the sector pose an obstacle to the long term commitment of migrant workers. Suggestions for the management of migrant human resources are outlined.