This article investigates the prospect of granting refugee students the opportunity to enroll in higher education in Indonesia, particularly Aceh. Due to the vacuum of law on the rights for higher education for refugees. This article explores the possibility of religious claim on the rights for higher education for refugees. This study aims to prove that amidst the vacuum of law on the higher education rights for the refugee, Indonesia is still legally, socially, and religiously responsible in providing higher education access for refugees. Using doctrinal and quantitative legal research. This research demonstrated that Indonesia should be able to provide higher education for refugees by minimally but significantly changing the meaning of several of its higher education regulations. The responsibility bear by Indonesia is stipulated clearly in its constitutional preamble, as well as article 28(C)1 of Indonesia constitution. This report also confirmed that Aceh, with its past and present position, meets the requirement of an “Islamic Land,” and hence has a fundamental religious commitment to give refugees with the same rights as its inhabitants. This report also suggests technical collaboration or assimilation with the Global Education Convention system, as well as combining the Paket C and the UNESCO Qualifications Passport for Refugee systems to address any refugee's paperwork and qualification issues. This study contributes to the advocacy and support for significant humanitarian aid that Indonesia, particularly Aceh, may provide to refugees in order to help them prepare for a better future.
Service is an activity that is interactive between communities that aims to provide satisfaction and comfort. To achieve this goal, it is necessary to improve the quality and quality of services as well as in the Hajj registration service. The purpose of this study was to analyze the level of satisfaction with Hajj Registration Services using the Fuzzy Service Quality (Servqual) and Importance Performance Analysis (IPA) methods. The data collection technique in this study used 100 questionnaires. The statement items used refer to the dimensions of service quality, namely reliability, responsiveness, assurance, empathy and physical evidence and the methods used to analyze are service quality (servqual) and Importance Performance Analysis (IPA). The servqual method will measure the service quality of each dimension so that the gap value is obtained which is the difference between expectations and reality received by the registrant. The servqual method is then integrated with Importance Performance Analysis to classify certain service quality attributes. The results showed that the Hajj registrants were not satisfied with the quality of services provided by the Ministry of Religion in Kabupaten Bogor by showing a negative servqual score. Based on the results of the IPA, there are 9 attributes that are in quadrant B and quadrant C, 3 attributes that are in quadrant D and none of them are in quadrant A. Therefore, improving service quality needs to be carried out by the Ministry of Religion in Kab. Bogor.
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