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Based on Future Internet and ITIL, cutting edge concepts and approaches related to software service systems in distributed architectures for managing information and processes in industrial robot platforms are introduced. A new approach in defining the business relation for entities that have various interests related to industrial robots, as well as tools that support the new business approach are also identified in this paper. Further the architecture of a prototype platform designed around those concepts is presented.

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Abstract. Nowadays providers of maintenance and support related to industrial robotics are facing major challenges. Equipment producers around the world are urged to make significant efforts in order to provide high value added services in addition to their traditional product development and manufacturing business. A focal problem with maintenance as well as support of industrial robotics is the need to manage the ever-increasing information flow and system complexity of production cells that incorporate equipment from different producers. In this context, a novel ontology-based representation model is developed for the sharing and use of maintenance knowledge in the robotic field.