Purpose The purpose of this paper is to identify the nature and factors that influence student evaluation of the teaching performance of university teachers by integrating two areas of research: services marketing and higher education. Design/methodology/approach A set of hypotheses were developed taking into consideration customer (student), employee (teacher) and service (course) characteristics. They were then tested using data from 952 courses for a three‐year period and employing different multivariate techniques. Findings Students basically evaluate the expertise, attitude and behavior of teachers. The results also indicate that this evaluation is a complex phenomenon that depends on factors related to teacher, student and course profiles. Research limitations/implications Given the nature of the data used here, future studies should extend the scope of research to other institutions, examine quality from an objective standpoint and include teachers’ perceptions and the outcomes of their research activity. Practical implications Based on the results of this paper, the authors recommend the following: to permit teachers to teach the same courses repeatedly, allowing them to consolidate their practice; to provide training in teaching techniques and ethics; to pay particular attention to those students who move to another degree program; and to maintain an appropriate class size. Originality/value This study integrates two areas of research and proposes a wide range of service quality determinants in the context of higher education, including several factors that had not been previously considered.

In recent years, humanoid-biped type robots are being adopted by academic and research institutions to create an ecosystem that promotes the development of innovation and social appropriation of technology. Robot-taken decision projects on NAO robots in the field of artificial vision are more common than those ones related to auditory events for the same purpose. The main motivation for this work is to demonstrate the convenience of using an acoustic signal stage, for the classification of common wastes produced at the university. This project establishes an ideal scenario which allows taking it as reference for future projects in the acoustics field, by a methodology that enables audio signals acquisition and its real-time processing in NAO robots. This methodology consists in the robot's programming for autonomous identification of sounds, which are sampled and saved in raw data. Then, a mathematical treatment is made in order to establish the ranges of frequency for an appropriate classification of materials. In the end, NAO robot identified and classified main wastes produced on the campus: cardboard, plastic, glass, and metal.

La propuesta Educativa de los MOOC de la Pontificia Universidad Javeriana – Cali se basa en un Modelo educativo para proyectos de formación virtual, el cual se fundamenta en los siguientes pilares: La identidad de la educación de la compañía de Jesús, la Pedagogía Ignaciana como un elemento distintivo del Proyecto Educativo Institucional y la perspectiva del uso reflexivo de las TIC en los procesos de enseñanza y aprendizaje. Esta fundamentación ha sido esencial para promover la participación de diversos públicos interesados en el acceso de contenidos relacionados con diversas áreas de conocimiento, con didácticas que rompen con la tradición expositiva y posibilitan hacer accesible, adecuado y significativo, el saber experto por medio del reconocimiento, uso y transformación de las TIC como recursos mediadores que transcienden así la gestión de contenidos para generar aprendizajes significativos y oportunidades para la Universidad de divulgación para la apropiación social del conocimiento.