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Literature defines two main streams in project management: mechanistic and organic. Mechanistic reflects the traditional waterfall approach and organic reflects a more adaptive approach. The organic approach became known by the awareness of dynamic project environment and changing requirements. The organic approach is characterized by flexibility. Accordingly, scholars and practitioners tried to define flexibility and find ways to make project management more flexible. However, scientific literature about practitioners' perspectives on making project management flexible is lacking. Therefore, this paper explores practitioners' perspectives on project management flexibility by the use of Q-methodology. The scope of the paper was narrowed down to the front-end phase of infrastructure projects. Two types of organizations were targeted: client and consultancy organizations. Data were gathered from 43 respondents from six organizations (three client and three consultancy organizations) in The Netherlands. The results of the study reveal three distinct perspectives on flexibility for both organization types (client and consultant): flexibility by trust, flexibility by scope management, and flexibility by proactive management. These perspectives partly support defined flexibility categories in literature. Further research could focus on exploring the perspectives in different project phases, operationalizing the perspectives in practice, and team composition taking into account these perspectives.

Purpose The purpose of this paper is to study the effect of project management flexibility in early project phases on end-project performance including its mediating role on the effect of complexity over project performance. Design/methodology/approach Out of 13 hypotheses, 6 hypotheses regarding the relationships between areas of flexibility and project performance, 1 regarding the effect of complexity on performance and 6 other hypotheses regarding the mediating effect of six areas of flexibility were formulated. Statistical analysis was performed using partial least squares–structural equation modeling on data gathered from 111 surveys. Findings Research results revealed that flexibility of “how-attitude” and “how-organization” has positive significant effects on project performance. “How-attitude” contributes to the flexibility of project management processes by having an “open attitude,” “wide approach” and “proactive attitude” while “how-organization” put the emphasis of flexibility on “facilitate planning,” “outer organization” and “inner organization.” Moreover, this research confirmed that complexity has a negative effect on project performance. Among the six areas of flexibility, flexibility of “how-organization” mediates the effect of complexity on project performance. Originality/value The increased project complexity requires some degree of flexibility in project management to deal with project dynamics. However, whether such flexibility in early project phases has an effect on end-project performance has not been empirically investigated. This research contributes to filling the gap in literature about the relationship between project management flexibility and project performance. Such effect was investigated by studying the direct effect of flexibility on project performance and the mediating role of flexibility on the negative effect of project complexity on project performance.

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Increased project complexity, project dynamics and changes in clients’ requirements are a few examples that suggest the necessity for flexibility in project management in order to deliver successful projects. Despite the fact that literature suggests adding flexibility to project management, there is no existing framework that provides a practical method for adding flexibility into the practice of project management in the construction industry. Therefore, this research is aimed at proposing a practical framework that helps practitioners in embedding project management flexibility into their project management practice. The research question is as follows: how to embed flexibility in the practice of project management in the early project phases? To answer the research question, four sub-questions have been formulated, which have been separately researched. The main question is answered by proposing a flexibility framework. This framework comprises four stages: understanding the current situation, practitioners’ perspectives on flexible project management, choosing enablers to become flexible and applying selected enablers to improve project performance. The framework is validated using the examples given by practitioners from 24 cases. Considering the movements towards flexibility and adaptability concepts, this research fills the gap in literature by providing a practical framework for project management flexibility. Moreover, it provides a step-by-step guideline for practitioners to embed flexibility in practice.