This paper discusses the problem of understanding and measuring quality in complex systems which include hardware and software. Using general systems concepts, a schematic model of quality is proposed and its use illustrated. The paper concludes by discussion of the problems involved with the use of the schematic model in developing the specific quality models required in the software and systems industry.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.