Recently, there has been a growing interest in the mining industry in issues related to risk assessment and management, which is confirmed by a significant number of publications and reports devoted to these problems. However, theoretical and application studies have indicated that risk in mining should be analyzed not only in the human factor aspect, but also in strategic (environmental impact) and operational ones. However, there is a lack of research on systematic literature reviews and surveys of studies that would focus on these identified risk aspects simultaneously. Therefore, the purpose of this article is to develop a literature review in the area of analysis, assessment and risk management in the mining sector, published in the last decade and based on the concept of a human engineering system. Following this, a systematic search was performed with the use of Primo multi-search tool following Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. The main inclusion criteria were: (a) not older than 10 years, (b) article written in English, (c) publication type (scientific article, book, book chapter), (d) published in chosen electronic collections (Springer, Taylor and Francis, Elsevier, Science Direct, JSTOR). This resulted in the selection of the 94 most relevant papers in the area. First, the general bibliometric analysis was conducted. Later, the selected papers in this review were categorized into four groups and the critical review was developed. One of the main advantages of this study is that the results are obtained from different scientific sources/databases thanks to using a multi-search tool. Moreover, the authors identified the main research gaps in the area of the implementation of risk management in the mining industry.

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Services, unlike products, are intangible, and their production and consumption take place simultaneously. The latter feature plays a crucial role in mitigating the identified risk. This article presents the new approach to risk assessment, which considers the first phase of introducing the service to the market and the specificity of UAV systems in warehouse operations. The fuzzy logic concept was used in the risk analysis model. The described risk assessment method was developed based on a literature review, historical data of a service company, observations of development team members, and the knowledge and experience of experts’ teams. Thanks to this, the proposed approach considers the current knowledge in studies and practical experiences related to the implementation of drones in warehouse operations. The proposed methodology was verified on the example of the selected service for drones in the magazine inventory. The conducted risk analysis allowed us to identify ten scenarios of adverse events registered in the drone service in warehouse operations. Thanks to the proposed classification of events, priorities were assigned to activities requiring risk mitigation. The proposed method is universal. It can be implemented to analyze logistics services and support the decision-making process in the first service life phase.