Abstract: This study aims to analyze the influence of Corporate Social Responsibility (CSR), Islamic Banking Service Quality (IB-SQ) and Corporate Image on Customer Loyalty. The population in this study is the customer of PT BRISyariah Ponorogo Sub-Branch Office with a sample size of 100 respondents. This type of research is explanatory research that explains the causal relationship between variables and their effect on the dependent variable using the associative-quantitative approach. The sampling technique is based on the non-probability sampling method. Data quality validity test for the questionnaire was carried out by Pearson's correlation method, while the questionnaire reliability test used Cronbach’s alpha method. Data analysis was performed using multiple linear regression and hypothesis testing using partial statistical tests (T-tests) and simultaneous statistical tests (F-tests). Based on the results of multiple linear regression analysis shows that partially the Corporate Social Responsibility (CSR) variable has no influence on customer loyalty at PT BRISyariah KCP Ponorogo with a Tcount value of -0.994. Partially Islamic Banking Service Quality (IB-SQ) variables have an influence on customer loyalty at PT BRISyariah KCP Ponorogo with a THitung value of 2.684. Partially, the Corporate Image variable has an influence on customer loyalty at PT BRISyariah KCP Ponorogo with a Tcount value of 5.321. Then the variable Corporate Social Responsibility (CSR), Islamic Banking Service Quality (IB-SQ) and Corporate Image have an influence on customer loyalty at PT BRISyariah KCP Ponorogo simultaneously with a Fcount value of 66,900.Abstrak: Penelitian ini bertujuan untuk menganalisis pengaruh Corporate Social Responsbility (CSR), Islamic Banking Service Quality (IB-SQ) dan Corporate Image terhadap Loyalitas Nasabah. Populasi dalam penelitian ini adalah nasabah PT BRISyariah Kantor Cabang Pembantu Ponorogo dengan jumlah sampel 100 responden. Jenis penelitian ini adalah explanatory research yang menjelaskan hubungan sebab-akibat antar variabel dan pengaruhnya terhadap variabel dependent dengan menggunakan pendekatan assosiatif-kuantitatif. Teknik pengambilan sampel berdasarkan metode non-probability sampling. Uji kualitas data validitas kuesioner dilakukan dengan metode korelasi pearson’s correlation, sedangkan uji reliabilitas kuesioner menggunakan metode cronbach’s alpha. Analisis data dilakukan dengan metode regresi linier berganda dan uji hipotesis dengan menggunakan uji statistik parsial (T-test) dan uji statistik simultan (F-test). Berdasarkan hasil analisis regresi linier berganda menunjukkan bahwa secara parsial variabel Corporate Social Responsbility (CSR) tidak mempunyai pengaruh terhadap loyalitas nasabah pada PT BRISyariah KCP Ponorogo dengan nilai THitung sebesar -0,994. Secara parsial variabel Islamic Banking Service Quality (IB-SQ) mempunyai pengaruh terhadap loyalitas nasabah pada PT BRISyariah KCP Ponorogo dengan nilai THitung sebesar 2,684. Secara parsial variabel Corporate Image mempunyai pengaruh terhadap loyalitas nasabah pada PT BRISyariah KCP Ponorogo dengan nilai THitung sebesar 5,321. Kemudian variabel Corporate Social Responsbility (CSR), Islamic Banking Service Quality (IB-SQ) dan Corporate Image mempunyai pengaruh terhadap loyalitas nasabah pada PT BRISyariah KCP Ponorogo secara simultan dengan nilai FHitung sebesar 66,900.

In meeting the need for housing, people with low incomes are very difficult to own a house in cash. The development product which was originally a conventional product, namely KPR, but in Islamic banking the system is used with profit sharing/margin so that it is without usury. The focus of this paper discusses how maqashid sharia and qawaidul fiqhiyyah review Sharia mortgages which are currently one of the prima donna products in Islamic banking. The author uses a normative juridical method, namely legal research using secondary data sources. Normative, because this study will examine secondary data starting from the review of maqashid sharia and qawaidul fiqhiyyah in the field of Islamic banking, especially in Sharia mortgages. Operationally, normative juridical research is carried out by means of library research. The results of this study are Islamic mortgages are allowed because they are part of carrying out the goals of sharia or maqashid sharia in the part of maintaining family and property, it is also assessed that home ownership is a daruriyah need of every human being so that with this Sharia mortgage it can provide benefits for Muslims in general also according to qawaidul fiqhiyyah contracts in Sharia mortgages are allowed by referring to several fiqh rules.

This study aims to develop a Theory of Planned Behavior by analyzing the factors that influence customers to contribute to Islamic P2P lending customers. This study uses a partial least squares structural equation model (PLS-SEM) analysis with 120 respondents. The number of respondents is determined by the five rules of thumb approach, while data collection is done by purposive sampling. This research was conducted for one year, namely in 2021-2022 with the provision that the sample was customers of Islamic P2P lending in Indonesia. The results of the study revealed that attitude, subjective norm and perceived behavior control had a significant positive effect on the intention to contribute to Islamic P2P lending. While piety and intention have a significant positive effect on behavior to contribute to Islamic P2P lending in Indonesia. The results of this study contribute to the development of the theory of planned behavior (TPB), more extensive research is needed such as research in countries that are members of the OIC to validate these results. Keywords: Muslim Behavior, Islamic Peer-to-Peer Landing, Financial Technology

Pelayanan publik adalah suatu kegiatan pemenuhan kebutuhan masyarakat dalam bentuk jasa maupun barang, namun saat ini buruknya pelayanan publik yang dirasakan masyarakat adalah pelayanan yang berbelit-belit, keterampilan pelayan publik yang kurang profesional, serta waktu pelayanan yang kurang efektif dan efisien. Permasalahan ini muncul dalam rangka untuk memberikan evaluasi kepada pelayan publik supaya lebih baik. Pelayan publik dituntut dapat menciptakan suatu ide atau inovasi pelayanan supaya kepuasan suatu masyarakat dapat terjamin. Media sosial menjadi solutif-alternative yang sangat berperan penting untuk optimalisasi sebuah sistem kerja pemerintah, salah satunya melalui media sosial twitter. Tujuan penelitian ini adalah untuk mendeskripsikan secara akademik dan ilmiah tentang pemanfaatan media sosial twitter dalam birokrasi pemerintahan sebagai upaya peningkatan pelayanan prima dengan berbagai informasi peristiwa yang penulis dapatkan. Metode penelitian ini menggunakan pendekatan kualitatif-deskriptif, sedangkan teknik analisis yang digunakan adalah analisis isi (content analysis) yang memuat metode induksi, deduksi, dan komparasi. Objek penelitian ini adalah media sosial akun twitter @ ganjarPranowo dan akun twitter @ridwanKamil sebagai akun twitter resmi kepemilikan Ganjar Pranowo dan Ridwan Kamil. Hasil penelitian menunjukkan pemanfaatan media sosial twitter dalam birokrasi pemerintahan Ganjar Pranowo dan Ridwan Kamil sebagai upaya peningkatan pelayanan prima sudah memenuhi aspek variabel teori pelayanan prima. Dalam mewujudkan pelayanan prima melalui media sosial twitter telah menerapkan standar: kemampuan (ability), sikap (attitude), penampilan (appearance), perhatian (attention), tindakan (action), dan tanggung jawab (accountability). Dengan adanya media sosial twitter ini pemerintah menjadi lebih mudah untuk mengakses suatu informasi yang timbul di masyarakat, sehingga interaksi masyarakat dengan pemerintah menjadi mudah dan efektif.